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Lightroom CC 2015.10 crashing

Explorer ,
Apr 15, 2017 Apr 15, 2017

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I installed the update to Lightroom CC 2015.10 four days ago. Since then, when I am in the develop module, I cannot change collections or edit a photo without Lightroom crashing with an "Unhandled win32 exception occurred in Lightroom.exe [11114]."

I can change collections and images within collections in Library module - but once I switch to the Develop module, I cannot change collections or edit an image without the exception error. It crashes every time.

As far as I can tell, this is the most recent available update to Lightroom CC.

Any suggestions?

-Rowen

Dell Optiplex 790 running Windows 10 65 Pro

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correct answers 1 Correct answer

New Here , Apr 17, 2017 Apr 17, 2017

Thanks for the advice.

Turning off the GPU processing thing in Lightroom seems to have stopped it happening, though it's a bit slower now.

Adobe Lightroom GPU Troubleshooting and FAQ

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Community Beginner ,
Apr 16, 2017 Apr 16, 2017

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As I have just found out for myself, if you have a Nvidia card (assuming you have the latest drivers installed), disabling the GPU rendering in Edit - Preferences fixes the Develop module crash.

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New Here ,
Apr 16, 2017 Apr 16, 2017

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Sadly for me I have an AMD Radeon...bloody annoying it is too!

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Explorer ,
Apr 17, 2017 Apr 17, 2017

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I have the AMD Radeon R7 200 and had the same probem with LR crashing when I went into the Develop Module. There was an update to the AMD on 4/10/2017. I rolled back to the previous driver version (02/2017) and my problem has gone away.  You might want to give it a try.

Good luck.@

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New Here ,
Apr 17, 2017 Apr 17, 2017

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Thanks for the advice.

Turning off the GPU processing thing in Lightroom seems to have stopped it happening, though it's a bit slower now.

Adobe Lightroom GPU Troubleshooting and FAQ

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Explorer ,
Apr 17, 2017 Apr 17, 2017

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I have NOT unchecked Use Graphics Processor and I seem to be working fine

with it running.  I did just turn on Smart Preview and the performance has

gotten better.

Art Norton Photo

[Personal info removed by moderator]

On Mon, Apr 17, 2017 at 2:44 PM, markj60290960 <forums_noreply@adobe.com>

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New Here ,
Apr 17, 2017 Apr 17, 2017

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I was having the same problem. I took someone's advice and turned off the graphic card in preferences and it worked. Its a little slower but it doesn't crash every 30 secs anymore. I have the AMD Radeon HD7560D graphics card.

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Explorer ,
Jun 11, 2017 Jun 11, 2017

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LATEST

I too seem to be inflicted with the same problem of LR CC 2015.10 crashing when switching to the Develop Module.

I've turned off the Graphic processor and will see if this has fixed the issue.

System Info

Lightroom version: CC 2015.10 [ 1111918 ]

License: Creative Cloud

Operating system: Windows 10

Version: 10.0

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.3 GHz

Built-in memory: 32646.0 MB

Real memory available to Lightroom: 32646.0 MB

Real memory used by Lightroom: 786.8 MB (2.4%)

Virtual memory used by Lightroom: 953.1 MB

GDI objects count: 380

USER objects count: 884

Process handles count: 3370

Memory cache size: 100.3MB / 7905.5MB (1.3%)

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 34MB / 16323MB (0%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

AMD Radeon HD 7900 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13474 Core Profile Context 22.19.162.4

Renderer: AMD Radeon HD 7900 Series

LanguageVersion: 4.50

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Jon\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\Jon\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) ColorChecker Passport

3) Facebook

4) Flickr

5) HDR Efex Pro 2

6) LR/Instagram

Config.lua flags: None

Adapter #1: Vendor : 1002

  Device : 679b

  Subsystem : 32a01682

  Revision : 0

  Video Memory : 3052

Adapter #2: Vendor : 8086

  Device : 412

  Subsystem : d0001458

  Revision : 6

  Video Memory : 70

Adapter #3: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x8

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon HD 7900 Series

GL_SHADING_LANGUAGE_VERSION: 4.50

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.5.13474 Compatibility Profile Context 22.19.162.4

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture 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GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array 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