Indesign message conterfeit

[boyzgranny]

I had a document in InDesign CS6 crash, the pop up message said that I was missing a plug in.  I thought if I reinstalled it might fix the problem.  When I tried to reinstall from my cd I get a message that my software is conterfeit.  I purchased the Creative Suite 3 years ago and did not have any problem installing it or using it until today. I have the registration key and when I entered it it said it was accepted then the counterfeit message popped up. Can anyone enlighten me?  

[Willi Adelberger]

1. What plugin is claimed as missing?
2. Is the document created from you?
3. Are you sure that this document has not been created in a later version?
4. What OS do you use? Is it compatible to CS6?

[boyzgranny]

It doesn't tell me what plug in is missing the exact message is "Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application." The document was created by me and I was using it when InDesign crashed, when I went to open it I got the messsage.  I am using OS 10.11.6.  I have been using it with my Adobe Creative suite for a couple years.  

[Zaid Al Hilali]

It could be the way you removed/uninstalled your InDesign wasn't the right way hence some InDesign components were left behind and conflicted with new installation.

I suggest that you uninstall your InDesign once again but this time use Adobe Cleaner Tool which should uproot the software and remove any remnant components.

CAUTION: Read Adobe instructions carefully, make sure you back-up before attempting to use Cleaner Tool, deactivate your Adobe applications in advance, and remember this tool will remove all Adobe applications not just InDesign!

[boyzgranny]

I got the message before I reinstalled. I had to download the software from the adobe site and reinstall it this morning.  I am getting the same message when I try to open my document.

[Test Screen Name]

The "missing a plugin" message means it was created in a later version of InDesign, not the very old CS6.

[boyzgranny]

It is the same software that I have had for 3 years.