I have an issue when I print, it is printing stuff from an earlier time when I saved the document. It's not printing the updated information.

[Guest]

If I choose a document, update it and then save it, then go back and print it, it will print what was there before I saved it.  Anyone seen this before? 

[Szalam]

What software are you using? You've posted in the non-support, non-software specific Adobe Lounge. Let us know what you're using and a moderator can move this thread to the appropriate forum.

[Guest]

Adobe Acrobat X

[Szalam]

Moving to an Acrobat forum.

[try67]

How are you updating the file, exactly? Are you saving it after you update it?

[Guest]

Updating it and then saving it the normal way of File and then save.

[Dov Isaacs]

What happens if you use File=>Save As instead of File=>Save?

Are you claiming that after you reopen the PDF file in Acrobat, it looks correct on the screen, but prints differently, i.e. using contents from prior to it being previously saved?

          - Dov

[Guest]

Yes

Sent from my iPhone

[Dov Isaacs]

Yes to looking correct on screen but printing differently?

And what happens if you use the File Save As as opposed to Save as I asked?

          - Dov

[Guest]

It saves what she works in, but yet when she prints, it prints the older information.

[Bernd Alheit]

What tool do you use for the update?

[Guest]

What update are you referring to?  I am her IT person using her account, Tim,  and trying to figure out why it is doing this.  She has Adobe Acrobat X.   This is a brand new computer with a brand new installation of Adobe about a month and a half ago.  Wondering if we just need to uninstall and reinstall it at this point.

[Bernd Alheit]

In your first posting you talk about it.

[Dov Isaacs]

Uninstalling and reinstalling isn't going to help one iota.

Exactly what type of changes in the PDF file are being made in Acrobat before the PDF file is being saved? What tools in Acrobat are being used?

We ask for this information because, quite honestly, we've never heard of any such symptoms from any other users using standard tools in Acrobat. Unless we understand the sequence of events leading up to the unusual symptoms you describe (and we do believe you are experiencing them), we can't investigate and provide a solution or workaround.

          - Dov

[try67]

You (still) didn't provide the most crucial piece of information so far, despite repeated requests, but I'll venture to make a guess as to what's happening.

My guess is that the "editing" was done using the commenting tools, and when the file is being printed you didn't select to print the comments with is. To fix that you would need to change the "Comments & Forms" drop-down in the Print dialog from "Document" to "Document & Markups".

Again, this is just a guess, but it's the only one that I can think of to explain what you've described.

[try67]

You need to be more specific than that. There are a lot of ways of "updating" a PDF file... What exact tool are you using?