Flash Installation problem: 'Application Initialization Error'

[Guest]

Just updated to Firefox 53.0

Went to install a new version of adobe flash.  Downloaded the installation file yet when I went to install it, I get "Initialization problem".

<moderator: edited title to include 'Application Initialization Errror'

[_maria_]

Which OS, including version?

[Guest]

Windows 10 Pro

Version: 1703

OSBUILD: 15063.138

Recently installed the Windows 10 creator's update a couple days ago.

[_maria_]

Thank you. 

I'll need to get the installation log files from you to troubleshoot the 'application initialization error'.  Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide the Adobe_ADM.log and Adobe_GDE.log files by uploading them to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

--

Maria

[Guest]

here are the links to the files.

Shared Files - Acrobat.com

Shared Files - Acrobat.com

[_maria_]

Hi,

The error is due to a possible proxy server issue.  Do you use a proxy server?

Please do the following:

1. Go to Control Panel > Internet Options > Connections > LAN Settings
2. Which check-box is selected?
3. Launch Firefox
4. Click on the Tools menu > Options > Advanced > Network > Connection > Settings
5. Which option is selected?

[Guest]

I do not use a proxy server.

"Automatically detect settings" for Control-Panel

Firefox: "Use System Proxy Settings".

[_maria_]

Are you using anti-virus software?  If so, which one?

Did you experience issues updating Flash Player prior to updating to Windows 10 Creators edition?

[Guest]

THe only anti-virus I am using is the one provided as part of Windows 10.

No, did not experience issues updating flash player prior to windows 10 creators edition.

[_maria_]

Thank you for the additional information.  We've had a few reports of the 'initialization error' and unfortunately, we're not able to reproduce the behaviour.  I'm forwarding the install log files to the online installer team. They'll most likely reach out to you to request a screenshare session to troubleshoot further (since we don't have a machine that reproduces the behaviour).

[Sreeharsha CC]

Thankyou Michael for the connect session.

I hope your issue got resolved. Please let us know if we can help you in any other way.

Thanks,

Shefali