cannot start AE

[Notunlex]

I do not know what to do to fix this problem

[巴哈姆特電玩瘋]

Just got the same issue you have

[Szalam]

Are your browsers, Creative Cloud app, and operating system set to Chinese Simplified or something else?

[Abhishek Kapoor]

Hi

Please change the Operating System language and Creative Cloud  application language setting  to simplified Chinese and test.

Regards

Abhishek

[巴哈姆特電玩瘋]

Thnaks for the reply

I did change both OS and CC application language to simplified Chinese, still got the same error.

BTW, I can open photoshop and premiere pro. 

[Notunlex]

I did change it to simplified Chinese but my Creative Cloud application is still traditional Chinese .It is not working .I can run premiere pro but I can run AE

[Szalam]

Please contact Adobe support via chat or telephone. They should be able to help.

[kulpreet singh · Accepted solution]

Hi,

Adobe After Effects supports Simplified Chinese.

Change the language settings of your computer to Simplified Chinese, and then launch the application.

For more information please check this: Known issues in After Effects CC 2017

Thanks,

Kulpreet Singh