Photoshop CC 2017 recent update rebooting MacbookPro on its own

Report · Apr 19, 2017

I am having an issue with Photoshop restarting my MacBook pro while being used. I was using an external SSD as my scratch disk until I spoke with Apple Support on the issue. I wanted to see if this issue has been reported and the development staff aware of it happening?

*** Panic Report ***

panic(cpu 2 caller 0xffffff7f90fc380b): "GPU Panic: mux-regs 3 0 a0 d9 9 8 severity 3 switch-state 0 EG power-state 0 3D 1 HDA 0 : \n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.14.41/src/AppleMuxControl/kext/GPUPanic.cpp:143

Backtrace (CPU 2), Frame : Return Address

0xffffff91fadd34f0 : 0xffffff800d8ec3ec

0xffffff91fadd3570 : 0xffffff7f90fc380b

0xffffff91fadd35e0 : 0xffffff7f8e99f662

0xffffff91fadd36a0 : 0xffffff7f8ea71f90

0xffffff91fadd3700 : 0xffffff7f8ea7203a

0xffffff91fadd3730 : 0xffffff7f8ed311bc

0xffffff91fadd3780 : 0xffffff7f8ed3087a

0xffffff91fadd37f0 : 0xffffff7f8ea9ee76

0xffffff91fadd3810 : 0xffffff7f8e9a633e

0xffffff91fadd38c0 : 0xffffff7f8e9a2f52

0xffffff91fadd3ac0 : 0xffffff7f8e9a4e09

0xffffff91fadd3bb0 : 0xffffff7f8e934a7d

0xffffff91fadd3d90 : 0xffffff7f8e932f91

0xffffff91fadd3db0 : 0xffffff7f90f8eeeb

0xffffff91fadd3e80 : 0xffffff7f90f8eccb

0xffffff91fadd3ee0 : 0xffffff7f90f8d4aa

0xffffff91fadd3f00 : 0xffffff800d92504a

0xffffff91fadd3fb0 : 0xffffff800d89a8f7

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.14.41)[7D69C554-B5D7-364C-8C83-096AD30B49FF]@0xffffff7f90fb4000->0xffffff7f90fc8fff

dependency: com.apple.driver.AppleGraphicsControl(3.14.41)[36E87B0A-B4FB-3072-AFF8-29BA084E38D8]@0xffffff7f90fac000

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f8e184000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C6E3195E-A0D7-3B71-B5F4-9EE9E182D4FC]@0xffffff7f8e132000

dependency: com.apple.iokit.IOGraphicsFamily(514.10)[E197EF14-F55B-3B9C-B903-91258C9CA382]@0xffffff7f8e8cc000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[D25516DE-78B7-3C89-915C-447DEDAEFA56]@0xffffff7f90faf000

com.apple.nvidia.driver.NVDAResman(10.1.6)[559FA0AB-83E8-367D-92AC-8844BA6F568B]@0xffffff7f8e930000->0xffffff7f8ec21fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[C6E3195E-A0D7-3B71-B5F4-9EE9E182D4FC]@0xffffff7f8e132000

dependency: com.apple.iokit.IONDRVSupport(514.10)[79375D6E-7C89-3F2B-8AE2-186CAE5C2801]@0xffffff7f8e914000

dependency: com.apple.iokit.IOGraphicsFamily(514.10)[E197EF14-F55B-3B9C-B903-91258C9CA382]@0xffffff7f8e8cc000

dependency: com.apple.AppleGraphicsDeviceControl(3.14.41)[781CA97C-27C8-35C2-BDF3-44C535394021]@0xffffff7f8e924000

com.apple.nvidia.driver.NVDAGK100Hal(10.1.6)[EC84A280-2144-34B6-ABD9-1C35D14C4477]@0xffffff7f8ec32000->0xffffff7f8ede4fff

dependency: com.apple.nvidia.driver.NVDAResman(10.1.6)[559FA0AB-83E8-367D-92AC-8844BA6F568B]@0xffffff7f8e930000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C6E3195E-A0D7-3B71-B5F4-9EE9E182D4FC]@0xffffff7f8e132000

com.apple.driver.AGPM(110.23.17)[3E92E313-274C-3175-A659-2CB88F03A707]@0xffffff7f90f8b000->0xffffff7f90fa2fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[C6E3195E-A0D7-3B71-B5F4-9EE9E182D4FC]@0xffffff7f8e132000

dependency: com.apple.driver.IOPlatformPluginFamily(6.0.0d8)[15B66A1C-63D8-3415-9635-A10039B4F0D1]@0xffffff7f8f453000

dependency: com.apple.iokit.IONDRVSupport(514.10)[79375D6E-7C89-3F2B-8AE2-186CAE5C2801]@0xffffff7f8e914000

dependency: com.apple.iokit.IOGraphicsFamily(514.10)[E197EF14-F55B-3B9C-B903-91258C9CA382]@0xffffff7f8e8cc000

dependency: com.apple.AppleGraphicsDeviceControl(3.14.41)[781CA97C-27C8-35C2-BDF3-44C535394021]@0xffffff7f8e924000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16E195

Kernel version:

Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

Kernel slide: 0x000000000d600000

Kernel text base: 0xffffff800d800000

__HIB text base: 0xffffff800d700000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 417538985428

last loaded kext at 243990701821: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9116c000, size 69632)

last unloaded kext at 304380804956: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9116c000, size 61440)

loaded kexts:

com.logitech.manager.kernel.driver 6.40.1

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.1.6

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMuxControl 3.14.41

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelHD4000Graphics 10.2.4

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.2.4

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.Brcm4360 1150.9.1a2

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.iokit.IOUSBMassStorageDriver 131.50.1

com.apple.driver.AppleBluetoothHIDKeyboard 199

com.apple.driver.AppleHIDKeyboard 199

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.driver.NVDAGK100Hal 10.1.6

com.apple.nvidia.driver.NVDAResman 10.1.6

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleGraphicsControl 3.14.41

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSurface 159.6

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOAcceleratorFamily2 311.11

com.apple.AppleGraphicsDeviceControl 3.14.41

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 514.10

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 514.10

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

com.apple.driver.AppleThunderboltNHI 4.5.3

com.apple.iokit.IOThunderboltFamily 6.5.6

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.IOBluetoothHIDDriver 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro10,1, BootROM MBP101.00EE.B12, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD512E, 500.28 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

USB Device: Portable SSD T3

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Report · Apr 20, 2017

Hi aggie,

Did you try changing the scratch disk in photoshop?

When does Photoshop triggers the restart?

Regards,

Sahil

Report · Apr 21, 2017

Yes, I removed it and used the internal SSD and the problem occurred again.

Report · Apr 24, 2017

Please refer to this article once and let me know if it helps. Scratch Disk error after running Photoshop CC 2017.1

Adobe Community

Photoshop CC 2017 recent update rebooting MacbookPro on its own

1 Correct answer

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