AE2017.2 crashes on startup (EXC_BAD_INSTRUCTION (SIGILL))

Report · Apr 20, 2017

After updating AE to the lastest version, I got this message when opening up the app:

Crash report:

Process: After Effects [1235]

Path: /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects

Identifier: com.adobe.AfterEffects

Version: 14.2 (14.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: After Effects [1235]

User ID: 501

Date/Time: 2017-04-20 18:40:11.146 +0200

OS Version: Mac OS X 10.12.4 (16E195)

Report Version: 12

Anonymous UUID: 6D0A96EA-63C4-0C4C-33F3-D042EA74B3D8

Time Awake Since Boot: 3800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4

Termination Reason: Namespace SIGNAL, Code 0x4

Terminating Process: exc handler [0]

Application Specific Information:

dyld: in dlopen()

BUG IN LIBTRACE: MH not found

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_trace.dylib 0x00007fffabe96e97 _os_trace_image_was_unloaded + 271

1 dyld 0x000000011add2cb2 dyld::removeImage(ImageLoader*) + 343

2 dyld 0x000000011add66c7 dyld::garbageCollectImages() + 870

3 dyld 0x000000011adde54b dlopen + 907

4 libdyld.dylib 0x00007fffabc61832 dlopen + 59

5 com.apple.CoreFoundation 0x00007fff9652f249 _CFBundleDlfcnLoadBundle + 153

6 com.apple.CoreFoundation 0x00007fff9652f0ca _CFBundleLoadExecutableAndReturnError + 538

7 com.apple.CoreFoundation 0x00007fff96566c52 CFBundleGetFunctionPointerForName + 50

8 PLUG.dylib 0x00000001115c2456 PLUGp_LoadMachORoutine(PLUG_RoutineDesc**, unsigned short) + 806

9 PLUG.dylib 0x00000001115bc6ad PLUG_PrepRoutine + 285

10 MEE.dylib 0x0000000119adcf3d MEE_AEGP_Cleanup(boost::function<void (short, char const*)>) + 1389

11 com.adobe.AfterEffects.AEGPDriver 0x000000014e8f5051 GetAEGPInternalID() + 3697

12 MEE.dylib 0x0000000119adc92f CleanupGeneralPluginScan() + 47

13 aelib.dylib 0x0000000119d6afee aelib::InitIterator::operator++() + 1406

14 com.adobe.AfterEffectsLib.framework 0x000000010dca97a8 CEggApp::BirthPlugins(aelib::InitIterator&) + 232

15 com.adobe.AfterEffectsLib.framework 0x000000010dcaf4cd CEggApp::IEggApp(aelib::InitIterator&, bool, bool) + 8301

16 com.adobe.AfterEffectsLib.framework 0x000000010dc7ca9f CEggApp::CEggApp(aelib::InitIterator&, bool, bool, int, boost::shared_ptr<StartupTimeTelemetry>) + 1647

17 com.adobe.AfterEffectsLib.framework 0x000000010dcd063e MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int) + 894

18 com.adobe.AfterEffectsLib.framework 0x000000010dcd028b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

19 com.adobe.AfterEffects 0x000000010da03eab main + 2267

20 com.adobe.AfterEffects 0x000000010da035c4 start + 52

[Mod note: fixed the title from 2017.1 to 2017.2]

Report · Apr 20, 2017

How are you opening the app?

Report · Apr 20, 2017

By clicking on the app in the app list in the Creative Cloud dropdown.

//Kjetil

Den 20. apr. 2017 kl. 19.36 skrev Szalam <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

AE2017.1 crashes on startup (EXC_BAD_INSTRUCTION (SIGILL))

created by Szalam<https://forums.adobe.com/people/Szalam> in After Effects - View the full discussion<https://forums.adobe.com/message/9467568#9467568>

Report · Apr 20, 2017

What third-party plugins or scripts do you have installed?

Try launching AE from your applications folder.

Try launching AE by opening an existing project.

Do older versions of AE on your system still work?

Report · Apr 20, 2017

No third party plugins installed. I've tried uninstalling it and removing all preferences before installing it again.

Launching from application folder and by opening a project fails.

I now tried uninstalling 14.2 and installing the previous version 14.1. This worked.

Then I uninstalled the 14.1 and reinstalled 14.2. This solved my problem - AE is now working.

Report · Apr 20, 2017

Glad to hear it's working!

Report · May 24, 2017

Hi guys!

I had the same issue. And a simple trick helped.

1. Quit AE.

2. Go to Finder > Go > Go to Folder > ~/Library > Application Support > Adobe

then find Common folder and rename it ("Old Common" for example).

3. Go to Documents > Adobe and rename all After Effects CC folders ("Old After Effects CC" for example).

4. Restart AE.

It worked in my case.

Adobe Community

AE2017.2 crashes on startup (EXC_BAD_INSTRUCTION (SIGILL))

1 Correct answer