Unable to upgrade to Beta 6 Character Animator CC

[gammagej]

After selecting the 'Check for App Updates' from the menu in Adobe Cloud, Character Animator CC (Beta) shows as 'Up to Date' but when I open the app It is still Beta 5. Are there any other ways to upgrade?

[Jeff Almasol]

After choosing Check for App Updates, the Creative Cloud application shows "Up to Date" while it's scanning for updates, but after several seconds that text should get replaced by either an Open, Update, or Install button depending on what you previously have installed. Do you eventually see a blue Update button? If not, what button does show up eventually?

[gammagej]

I get the 'Open' button but the App is still Beta 5

[Jeff Almasol]

Can you try signing out of Creative Cloud (in its Preferences) then signing back in? Maybe also try a machine restart to see if that helps?

Is the existing software installed in the default location (e.g., /Applications/Adobe Character Animator CC (Beta)/ on Mac, C:\Program Files\Adobe\Adobe Character Animator CC (Beta)\ on Windows)?

Do you also have After Effects CC 2017 installed? If so, did it update to version 14.2, or is it still showing 14.0 or 14.1?

One thing you could try if none of the above is working, is to try to Uninstall Character Animator from the Creative Cloud application -- hover over the row that lists Character Animator CC (Beta), and to the left of the Open button is a gear icon with an Uninstall command -- keep existing app preferences when it asks), restart the machine just in case, then install Character Animator CC (Beta). Hopefully that'll install Beta 6.

[gammagej]

Just did a restart, signed out and back into Creative Cloud with the same results. Character Animator is Still at Beta 5 and After Effects is at 14.1. Both apps show as 'Up to Date' in the cloud after Checking for updates.

[oksamurai · Accepted solution]

Okay, it sounds like AE didn't update for you either. Have you tried an uninstall yet?

This might help too: Update apps to Adobe Creative Cloud 2017

[Jeff Almasol]

I seem to recall older updates for Creative Cloud could sometimes take up to 48 hours to appear, as the software is propagated to different servers around the world, but would've expected it by now.

If you choose Help > Updates from within Character Animator, then choose Check for App Updates from Creative Cloud again, does it show an Update button for any app?

Uninstalling and then reinstalling Character Animator doesn't install Beta 6?

If not, something else might be blocking the update.

See if the info on the following page, starting at "Network and connectivity troubleshooting" provides any assistance:

Error downloading or updating Adobe Creative Cloud apps

Creative Cloud support might also have some additional troubleshooting that you can try.

[gammagej]

Looks like the uninstall/reinstall did the trick. Thanks everyone.