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After Effects CC 2017 a cessé de fonctionner

New Here ,
Nov 24, 2016 Nov 24, 2016

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En lançant AE, le message "after effect CC 2017 a cessé de fonctionner". J'ai déjà tenté une ré-installation, renommer comme dans un ancien post les répertoires dans %appdata% et documents, redemarrer la machine mais rien y fait. toujours le même message. Auriez-vous une solution à me proposer?

Système : win7 64Bits

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LEGEND ,
Nov 24, 2016 Nov 24, 2016

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try this:

1. make sure you are using the most updated version 14.0.1. also make sure your GPU driver is up to date.

2. try to run the software as administrator - (right click->run as administrator)

3. try disabling firewalls or antivirus/malware scanner and see if that works

4. try reset your preferences: Reset After Effects Preferences

5. re-install the application

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New Here ,
Nov 25, 2016 Nov 25, 2016

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Hi,

I have the after effect last version (provided by the adobe cloud stuff)

GPU is up to date

I tried all but still don't work.

Is someone has any idea please, thinking about refund... I took adobe cloud for after effect, that is so bad...

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LEGEND ,
Nov 25, 2016 Nov 25, 2016

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I would contact support and solve it via remote desktop: Contact Customer Care

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New Here ,
Apr 21, 2017 Apr 21, 2017

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bonjour. AE casse de fonctionner : depuis la dernier mise a jour vers le 21-04-17

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LEGEND ,
Apr 21, 2017 Apr 21, 2017

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Could you please explain your issue in more detail?

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