Copy link to clipboard
Copied
En lançant AE, le message "after effect CC 2017 a cessé de fonctionner". J'ai déjà tenté une ré-installation, renommer comme dans un ancien post les répertoires dans %appdata% et documents, redemarrer la machine mais rien y fait. toujours le même message. Auriez-vous une solution à me proposer?
Système : win7 64Bits
Copy link to clipboard
Copied
try this:
1. make sure you are using the most updated version 14.0.1. also make sure your GPU driver is up to date.
2. try to run the software as administrator - (right click->run as administrator)
3. try disabling firewalls or antivirus/malware scanner and see if that works
4. try reset your preferences: Reset After Effects Preferences
5. re-install the application
Copy link to clipboard
Copied
Hi,
I have the after effect last version (provided by the adobe cloud stuff)
GPU is up to date
I tried all but still don't work.
Is someone has any idea please, thinking about refund... I took adobe cloud for after effect, that is so bad...
Copy link to clipboard
Copied
I would contact support and solve it via remote desktop: Contact Customer Care
Copy link to clipboard
Copied
bonjour. AE casse de fonctionner : depuis la dernier mise a jour vers le 21-04-17
Copy link to clipboard
Copied
Could you please explain your issue in more detail?