New Sign & registration in to elements 13

[jackn7831242]

I have had Elements 13 Since April of 2015.  All of a sudden Adobe is asking for a sign in, PW, and trial copy or registration option.

I can get through the first two, but it does not accept my registration number received from Adobe a couple of years ago.  What gives, are they making me purchase again?

[Peru Bob]

Are you using your serial number, not a redemption code?

Find your serial number

You may need to uninstall and reinstall from here:

Download Photoshop Elements | 15, 14, 13, 12, 11, 10

[Dhananjay Sati]

Hi jackn,

Thanks for posting in Adobe forums.

I can understand you are facing issue with the activation of Elements 13.

- Can you check before activating which serial number you are using for which software.

- Serial number that starts with 1057 works for Adobe Photoshop Elements.

- Serial number that starts with 1143 works for Adobe Premiere Elements.

- Please provide the error message you get while activation.

Thanks

Regards

Dhananjay