After_EffectsCC (version 14.1.0.57) Can't use Mercury GPU Acceleration on Win(10.0.14393 Build 14393)

[JonHutt22]

I am unable to use Mercury GPU Acceleration. The problem started when I converted a piece of Footage from Premiere Pro CC into a After-effects Composition I got the following message:

Error Message: This project was last used with Mercury GPU Acceleration (OpenCL), which is not

avaliable on this system. Mercury Software Only will be Used.

Since the initial error I check and the Mercury GPU Acceleration is not avaliable on several different project files.

I have tried reloading the after-effects project. I have tried resetting the After-Effect Preference file. I have also updated my video card drivers. I have checked and it appears I have to most upto date verison of After-Effects. Hardware specs are listed below:

System	Video Card
Windows 10 Home Version: 1607, OS Build: 14393.1066 Processor Intel(R) Core(TM) i7 CPU 860 @2.80GHz 2.80 GHz Installed Memory (RAM) 16.0 GB System Type: 64-bit Operating System, x64 Based Processor My Main Drive is a Samsung SSD Drive PRO 512GB	AMD Radeon HD 5800 Series                       Radeon Settings Version - 2016.0226.1531.27895                       Driver Packaging Version - 15.301.1901-160226a-299900E                       Provider - Advanced Micro Devices, Inc.                       2D Driver Version - 8.1.1.1533                       Direct3D® Version - 9.14.10.1171                       OpenGL® Version - 6.14.10.13417                       OpenCL™ Version - 2.0.4.0                       AMD Mantle Version - 9.1.10.99                       AMD Mantle API Version - Not Available                       AMD Audio Driver Version - 10.0.0.2

Any suggestions are greatly appreciatated. Thank You, 

[Szalam]

Have you ever been able to use acceleration in AE on this system?

Have you tried updating your GPU driver?

Have you tried today's update to AE?

[JonHutt22]

Good afternoon,

Yes, previously I was able to use acceleration in AE on this system.

I have updated the graphics card driver here in April.

I am updating AE as I type.

I saw something some one else had posted about this issue, I will need to go find the link and review it further.

Thanks for your response.

John

[SquareEyz]

Just out of curiosity are you using Lumetri with imported LUT files?

I wasted 2 hours of my shift finding out that if a custom LUT file path is broken [ in my case because a network drive wasn't mounted],

AE responds by showing you this error until you turn off all instances of Lumetri / relink.

Trying to post about it to save someone some time, and yours is the closest Ive found.

[Szalam]

That sounds awful! Thank you for sharing the issue and how to fix it. Have you filed a bug with Adobe about it? I'm sure they could figure out a better way to handle the error. Adobe.com/go/wish is the bug report form.

[SquareEyz]

Thanks Szalam- will do that now.

But oops,  It seems the Adobe site is having more 404 issues?

Feature Request/Bug Report Form

[JonHutt22]

Good afternoon,

I am afraid your above my level of knowledge good sir. I haven't used Lumetri. But, I do appreciate your response. I'm glad your figured out the problem sorry it took so long.

[Kevin-Monahan]

Hi John,

Does this mean you have GPU acceleration working once more? Please let us know and if you need more help.

Thanks,
Kevin