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Presentation Mode stuck on Black background

Participant ,
Apr 22, 2017 Apr 22, 2017

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Hi, I'm running the latest version of InDesign CC 2017 on a Mac with latest OS updates.

I cannot get background on Presentation mode to change from Black to White or Gray using the standard W or G keys.

Have tried trashing the prefs file and resetting InDesign by starting the app with Cmd+Opt+Ctrl+Shift. This did not resolve the issue.

I checked the Keyboard Set to make sure the shortcuts were still valied.

Not experiencing any other issues with InDesign.

Any suggestions short of deleteing the app and reinstalling?

Thank you...

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correct answers 1 Correct answer

Adobe Employee , Apr 22, 2017 Apr 22, 2017

Hey,

This is a known issue(bug) with InDesign CC 2017.1 release, wherein the shortcut keys (b,w,g) to change background color of presentation mode do not work.

It exists on both Mac and Win irrespective of the OS version.

I request you to file a bug report at Feature Request/Bug Report Form

-Aman

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Community Expert ,
Apr 22, 2017 Apr 22, 2017

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Try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

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Participant ,
Apr 22, 2017 Apr 22, 2017

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Steve, Thanks for your reply, but as I mentioned in my post, I have already tried that, including removing the SavedState

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Community Expert ,
Apr 22, 2017 Apr 22, 2017

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Does this happen with only one file or every file you try?

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New Here ,
Apr 22, 2017 Apr 22, 2017

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I am currently experiencing the same issue as the op, as of the last update this past week. In addition, I tested a couple of older files and the same issue applies to older files as well.

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Adobe Employee ,
Apr 22, 2017 Apr 22, 2017

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Hey,

This is a known issue(bug) with InDesign CC 2017.1 release, wherein the shortcut keys (b,w,g) to change background color of presentation mode do not work.

It exists on both Mac and Win irrespective of the OS version.

I request you to file a bug report at Feature Request/Bug Report Form

-Aman

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New Here ,
Apr 22, 2017 Apr 22, 2017

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Thanks for the reply.

I was gonna say... I even scoured through the "preferences" a few times and didn't see a new customization for this.

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Participant ,
Apr 23, 2017 Apr 23, 2017

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Thanks for the information Aman.

This is really bad. I use this feature dozens of times a day.

I filed a Bug Report.

When can we expect a resolution to this?

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Adobe Employee ,
Apr 23, 2017 Apr 23, 2017

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Hi,

Thanks for filing the bug report!.

As and when that gets finalized i would let you know.

-Aman

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Explorer ,
May 09, 2017 May 09, 2017

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Any update on this bug fix? Would be nice to have a quick fix for once?

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Adobe Employee ,
May 09, 2017 May 09, 2017

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Hi,

At present I cannot disclose if at all we will be releasing a quick fix for this minor issue.

-Aman

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Participant ,
May 10, 2017 May 10, 2017

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Come on Adobe. I thought this was the point of moving everything to Creative Cloud, so that Adobe could easily push out updates/bug fixes without having to do a major release. Right now this is a very Buggy Cloud. Not appreciated.

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Participant ,
Jun 16, 2017 Jun 16, 2017

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Hi Aman,

Any progress on this bug fix?

Seems like it would be a relatively simple thing to fix.

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Community Expert ,
May 10, 2017 May 10, 2017

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You're wrong. Unless the issue is very serious (can't launch , data loss) you wait for the next scheduled update.

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Community Beginner ,
Aug 08, 2017 Aug 08, 2017

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Bump. I'm also wondering when this will be resolved. I use this feature more or less every day.

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Participant ,
Aug 11, 2017 Aug 11, 2017

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Please Adobe. Fix this now !!!!!

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Adobe Employee ,
Aug 11, 2017 Aug 11, 2017

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Hi,

Just to let everyone know, you can try out InDesign Beta builds for the next release, by joining the InDesign Pre-release Beta program.

Follow the below link for joining InDesign Pre-Release program and getting access to the Beta build of InDesign.

https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171/participate/F2ECD64C-FC6A-...

This issue is fixed in the beta builds.

-Aman

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Participant ,
Aug 26, 2017 Aug 26, 2017

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This issue is fixed in the beta builds.

Like many here, I depend on InDesign stability to get my work done. Playing with a beta build is not a solution as this can easily corrupt a file.

Please release a fix for this longstanding bug !!!!!!

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Community Expert ,
Aug 26, 2017 Aug 26, 2017

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The point was that it is being fixed. You’ll need to wait for the next release. While it may be an annoyance, most users never even use presentation mode. If they did, it would have been picked up much sooner and generated a lot more complaints.

Just to clear, I’m not justifying it, I explaining it.

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Community Beginner ,
Dec 11, 2017 Dec 11, 2017

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LATEST

This is fixed in the CC 2018 release, at least on the Mac platform.

Shift+W to enter the preview, then either the G, B or W key alone for a grey, black or white background.

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