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Hi,
Does anyone have a solution for this problem: I downloaded Lightroom from adobe, then when I enter my serial number they tell me that my serial is correct but no product are found that matches this serial number. And when I try to select on the side which Lightroom I got they only show me Lightroom 1 to 5 but not 6!
I just bought a new MacBook Pro and can't make it works on my new computer.
Any ideas?
thanks
Tom
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Hi Tom
Did the installation complete?
Launch Finder and go to:
Applications >> Adobe Lightroom >> Adobe Lightroom
Do you see the application on your MBP?
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Yes of course I have the application on my computer but using the trial because my serial doesn't work. As if when you download Lightroom cc you can't get Lightroom 6.
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If you have the trial installed it will be the creative cloud version which does not need a serial number. Follow the instructions below to activate as LR6.
Launch Lightroom and click “Continue Trial”
Go to the menu and click:
Help >> Sign Out
Quit Lightroom & Re-launch.
In the Adobe Lightroom Sign-in dialog click “Sign in Now” (do not sign-in to Creative Cloud if prompted)
After sign-in click “License this Software” and enter the serial number.
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This is exactly what I did but then this happened:
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Is the earlier version insalled on a different computer?
If so, select LR5 from the list (or your version number) and enter the serial number for LR5 and click suivant
Then follow with the LR 6 serial number.
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The problem is I only own Lightroom 6!
And I didn't buy any previous version of Lightroom.
😕
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O.K. It seems you purchased an upgrade; not the full version.
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Contact Adobe directly using on-line chat.
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They tell me that my product doesn't have the access for their phone line!!
This is why I tried here...
I know they want everyone to get the CC version of everything but now I bought it and I want it to work!
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Scroll to the bottom of the page and CLICK THE BLUE BUTTON
<< Encore besoin d’aide ? Contactez-nous>>
https://helpx.adobe.com/fr/contact.html?step=LTRM_adobe-id-signing-in