Lightroom doesn't recognise my iphone.

[martinv44029552]

Apologies, I posted a similar question before but can't find my original.

When I launch Lightroom, on the majority of occasions it doesn't recognise my iphone is connected.

I've tried changing ports, rebooting, sometimes this works but most of the time it doesn't.

It's the same on Photos, again sometimes it does but most of the time it doesn't.

iTunes does always recognise my iphone.

Any suggestions or thoughts would be much appreciated.

[Akash Sharma]

HI martinv,

Please try importing when your iPhone is unlocked.

Also, Which version of Lightroom are you using?

Take a look at this discussion lightroom import from iphone 6 no longer

Thanks,

Akash

[martinv44029552]

Thanks Akash

My iphone is always unlocked and I have the latest version of Lightroom.

[martinv44029552]

thanks for the link too.

[Akash Sharma]

Does it help if you choose Lightroom as the default app that opens when the iPhone is connected? Open The Itunes app and with the iPhone connected and selected, change the default app to Lightroom.

~Akash