ADE 4.5 on Windows 10 no longer starts up but crashes with Unhandled Exception

[mgseaborn]

Adobe Digital Edition was working and now it's not.

I've removed and re-installed but it fails to start-up and the Windows 10 Event Log

shows the event details below.  How do I resolve this issue?,

Log Name:      Application

Source:        Application Error

Date:          11/8/2015 10:24:09 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      PilgrimsPromise

Description:

Faulting application name: DigitalEditions.exe, version: 4.5.0.0, time stamp: 0x5604fcbb

Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f3b2a

Exception code: 0xe0434352

Fault offset: 0x000b3e28

Faulting process id: 0x1840

Faulting application start time: 0x01d11a41e5091759

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe

Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

Report Id: b9594742-e5f7-4819-a12a-7f52377f2c24

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-11-08T16:24:09.000000000Z" />

    <EventRecordID>17276</EventRecordID>

    <Channel>Application</Channel>

    <Computer>PilgrimsPromise</Computer>

    <Security />

  </System>

  <EventData>

    <Data>DigitalEditions.exe</Data>

    <Data>4.5.0.0</Data>

    <Data>5604fcbb</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.10240.16384</Data>

    <Data>559f3b2a</Data>

    <Data>e0434352</Data>

    <Data>000b3e28</Data>

    <Data>1840</Data>

    <Data>01d11a41e5091759</Data>

    <Data>C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>

    <Data>b9594742-e5f7-4819-a12a-7f52377f2c24</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[Nanaky]

Try this: Right Click on the Digital Edition Icon and choose "Start as Admin".

[mgseaborn]

The same failure occurs when I right-click and "Run as Administrator"

[Nanaky]

If this not work try it under a new local admin: Create a user account - Windows Help

[francois6546]

Hi,

I am having the same problem. Create a new user to run ADE? Seriously??

I need the ebooks in my current session, certainly not to log on with different accounts to do ADE on one side and the rest on the other.

Plus... No fix in over 18 months ??????????????????????????????????????????

[francois6546]

Did more searching... event viewer shows this error :

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe

With the above I was able to find that the user.config file located in AppData\Local\Adobe_Systems_Incorporate\DigitalEditions.exe_Url_qyaa14c3q2yckzgdtukp5ltfvp1pdpdu\2.0.0.0\ had been corrupted.

Deleted it and ADE started working again. Come on Adobe would it kill you to make info like this more readily available ??? And...huh.. why not check the user.config consistency upon startup to do things correctly? Huh? Hmmmm... Anyone there ?

Guess not...

Lame... lame...