There is transparency grid among photoshop artboards

[elenagr]

Hello,

I have openend the same file several times (with artboards) with two different computers of the same Adobe account. With one it opens properly and with the other there is a transparency grid visible among the artboards. When enlarging the size of any artboard the transparency grid also enlarges itself. With previous files I have worked on this has never happened before. Exporting artboards to files works properly so far.

I have attached two screenshots to show you how it appears on each of the computers.

Does anyone know why this is happening and how I can remove the transparency grid?

Thank you in advance

[Sahil.Chawla]

Hi elenagr,

May I know which version of Photoshop are you using and on which operating system?

The latest version Photoshop is Photoshop CC 2017.1.0

You can try updating Photoshop.

Regards,

Sahil

[elenagr]

Hello,

Photoshop CC 2017.1.0  has been installed in both computers. Therefore we are using the latest version.

System Type: 64-bit Operating System. Windows 7 Professional, on both computers.

Thank you

[elenagr]

Hello again,

I have just updated Photoshop to Version: 2017.1.1

and I am still having the same problem.

[Sahil.Chawla]

May I know which graphics card is installed on your system?

[elenagr]

Both computers have AMD Radeon HD 5450.

[Sahil.Chawla]

Could you please update the GPU drivers using this link Download Drivers

Restart your computer after updating the driver the test Photoshop.

[elenagr · Accepted solution]

Hello,

I have updated the drivers and restart the computer, as you recommented but nothing changed.

I believe it is a settings issue. I did a little google search again and found a post that solved my problem. I am not sure that this is the corret sollution as the colour that has appeared around and among the artboarts are lighter than the rest of the background (see photo attached)

What I did:

Preferences > Performance > Graphics Processor Settings > Advanced Settings... The change drawing mode to 'Basic' (mine was 'Advanced').

[Sahil.Chawla]

Glad you found the solution to this issue. Feel free to reach out to us for any future queries.