Windows 10 InDesign CC 2017 suddenly hangs opening at "loading shortcuts" -- HELP

[Philenlo]

The title says it all.

[SanyamTalwar]

Hi,

Please follow the step to clear preference and cache

• InDesign Preference:

Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

• InDesign Cache:

Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

Regards,

Sanyam Talwar

[wrensauer]

Hi Philenlo,

Were you able to find success with Sanyam's suggestion? Let us know if you need further assistance.

-Wren

[littlevalleyltd]

I have the same issue with InDesign CC build 12.0.0.81 running on macOS Sierra 10.12.4

[SanyamTalwar]

HI,

We are aware of an issue with Intel GPU on MAC OS 10.12.4?

Try working with InDesign after disabling the GPU performance from preferences.(Turn off the below highlighted option)

Regards

Sanyam Talwar

[littlevalleyltd]

Cheers. Yes I am running intel GPU on Mac OS 10.12.4. I deleted the AppPrefs.xml and InDesign SavedData anyway but haven't restarted my mac as yet.

The issue only occured when I allowed my Mac to reopen windows when booting back up in the morning. If I quit and reopened InDesign it was fine.

This was frustrating having to do this though.

🙂