Photoshop does not download!

[omarphotoshop]

Hi need someones help please.

I have purchased the £10 monthly plan today but when I try to download photoshop. It keeps asking me to verify my email, which I've done several times. What shall I do???????

[kglad · Accepted solution]

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your ps and lr.

if, after 1 business day beyond your purchase date, your still seeing trials of lr and ps:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[omarphotoshop]

THANK YOU!

[kglad]

you're welcome.