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LR 6 doesn't answer

New Here ,
Apr 25, 2017 Apr 25, 2017

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Hi,

Since today I don't know why LR 6 doesn't answer. I used it 2 days before without problem. I have windows 10 and a microsoft surface. I need to use it very quickly, thank you for helping me !

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Adobe Employee ,
Apr 25, 2017 Apr 25, 2017

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Hi charlottep,

When you try to launch the Lightroom, does it through any error message? also, you may try and reset the Lightroom preferences and check if that helps.

Preference file and other file locations | Lightroom CC and 6

Let us know if that helps.

Regards,

Mohit

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New Here ,
Apr 26, 2017 Apr 26, 2017

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Thanks for the answer,

No I don't have an error message. Nothing. Only written on the top of the program "don't answer" / "ne répond pas" in frenchLR.PNG

I try many times to reset everything but not the preference (how can I do that... ???) I'm not very good in informatic..

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New Here ,
Apr 26, 2017 Apr 26, 2017

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I just try to connect to LR with another user on my PC and it's OK... but now, what can I do.. .???

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