"Save As" Popup is Blank

[arianar50546433]

Adobe software: Acrobat DC (fully updated)

Operating system: Windows 10 (fully updated)

Third-party software in use: Office 365, Adobe Acrobat DC

Hello,

Hope someone can help with this... When I click on Save As using Adobe Acrobat DC, the save as box dialogue/box pops up and is blank, then the program freezes and shuts off.

Steps I have taken to resolve: I just export the file to an optimized PDF and then the software prompts me to save the document, at which point I am able to save it. Of course, I should not have to do that to save an acrobat file.

Here is a screen shot:

[Karl Heinz Kremer · Accepted solution]

Open up Acrobat's Preferences, then go to the "General" category and uncheck the two "Show online storage..." options. Does that make a difference?

[DrM_ElNesr]

Thanks, you got it, This fixed the issue

[anthonys15372524]

Fixed the issue for me too. Thanks!

[agi512]

Hello Karl_Heinz_Kremer,

My save as dialogue box also pops up blank, but I would like to get it back. I have many PDF documents to save every day and this "function" was very helpful because it remembered the last location. Without it, I have to re-open dozens of folders to save the files in an appropriate location.

Is it any way to fix it? (Windows 10, Office 365)

I will appreciate your help.

Kind Regards,

Aga

[Angel Iris]

Thanks so much, this fixed this for me too 🙂

[Gerald6C12]

I found the items you referenced, but Show online storage for saving files does not stay unchecked.  I can't find a way to save the changed preference.

[Gerald6C12]

Found the 'ok' button (DUH) fixed.

[Chia-I0D45]

Neither of "show online storage..." and or restarting my MBP helps.  Please advise, thank you.

[haut176811]

No. Updating preferences does not help. "Save As" popup remains blank/unpopulated. I cannot save any PDFs. 

[haut176811]

Restarting does not help either.