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Hi all.
I know that InDesign CS6 is not compatible with El Capitan, but it runs fine on this Mac and my client doesn't want to change it with CC.
The problem is that the App crashes sometimes: I mean, it works fine for 3-4-5 or 6 hours and then, it start to crash a lot times in half hours.
Restarting, reinstall or others does not change anything.
I've here a crash report if you need it.
Any help is welcome. Tnx in advance
Process: Adobe InDesign CS6 [687]
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.0.370 (8000)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign CS6 [687]
User ID: 501
Date/Time: 2017-04-26 10:17:08.020 +0200
OS Version: Mac OS X 10.11.6 (15G31)
Report Version: 11
Anonymous UUID: 206DCF7B-26D2-59B5-8C4C-0816C1A8ADF5
Sleep/Wake UUID: 75D3E289-56C8-4963-B77F-509C4CCDC82A
Time Awake Since Boot: 4200 seconds
Time Since Wake: 3500 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0:
-->
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreGraphics 0x9cf94473 CGDataProviderCopyData + 342
1 com.apple.AppKit 0x94d748cb __100-[NSPersistentUIWindowSnapshotter captureAndWriteSnapshotForWindowNumber:forWindowID:waitUntilDone:]_block_invoke + 370
2 com.apple.AppKit 0x94d7471f -[NSPersistentUIWindowSnapshotter accessWindowBits:handler:] + 345
3 com.apple.AppKit 0x94d7457a -[NSPersistentUIWindowSnapshotter captureAndWriteSnapshotForWindowNumber:forWindowID:waitUntilDone:] + 624
4 com.apple.AppKit 0x94d741d4 -[NSPersistentUIWindowSnapshotter snapshotOnePendingWindowWaitUntilDone:] + 136
5 com.apple.AppKit 0x94d740f4 __71-[NSPersistentUIWindowSnapshotter asynchronouslySnapshotPendingWindows]_block_invoke + 46
6 com.apple.AppKit 0x9566fd41 run_cocoa_block + 148
7 com.apple.AppKit 0x9566fca4 run_cocoa_block_with_release + 17
8 libdispatch.dylib 0x9ab6583f _dispatch_client_callout + 50
9 libdispatch.dylib 0x9ab79f99 _dispatch_main_queue_callback_4CF + 1672
10 com.apple.CoreFoundation 0x9b517a7e __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 14
11 com.apple.CoreFoundation 0x9b4d2547 __CFRunLoopRun + 2407
12 com.apple.CoreFoundation 0x9b4d1976 CFRunLoopRunSpecific + 390
13 com.apple.CoreFoundation 0x9b4d17db CFRunLoopRunInMode + 123
14 com.apple.HIToolbox 0x9a0aa2f1 RunCurrentEventLoopInMode + 267
15 com.apple.HIToolbox 0x9a0aa0f3 ReceiveNextEventCommon + 503
16 com.apple.HIToolbox 0x9a246f00 ReceiveNextEvent + 90
17 com.adobe.InDesign.AppFramework 0x14e1eaf8 0x14e10000 + 60152
18 com.adobe.InDesign.AppFramework 0x14e3d327 GetPlugIn + 12007
19 com.adobe.InDesign 0x00001ec5 main + 341
20 com.adobe.InDesign 0x00001d55 start + 53
[snipped by moderator]
CS6 ist not supported on El Capitán. It works better if you have the version from the CC subscription as common elements are updated with the CC versions. If you have the permanent version, without CC subscription you encounter more problems, therefore you have to live with these problems or downgrade your OS to 10.10.
CS6 will never be updated to work fine with 10.11 or later.
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The safest thing would be to recommend that you upgrade to InDesign CC2015/2017.
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Yeah, but the client have no idea on it
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CS6 ist not supported on El Capitán. It works better if you have the version from the CC subscription as common elements are updated with the CC versions. If you have the permanent version, without CC subscription you encounter more problems, therefore you have to live with these problems or downgrade your OS to 10.10.
CS6 will never be updated to work fine with 10.11 or later.
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BTW, you have 8.0, but there are many updates to this version, at least 8.1 is possible.
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Someone may be along with other suggestions but you definitely need to patch InDesign. That said, there are users that never get CS6 to work on 10.11 or 10.12. while others seemingly have no problems.
Additionally, please do not post crash reports here. Post them on pastebin.com and provide a link to it here.