Just D/L Lightroom and it won't recognise RAW

[christopherd66458998]

Ok so 5 minutes ago I downloaded Lightroom

I then went to upload and it won't recognise my RAW files. They are CR2, I'm using a Canon G5X which is on the approved list. it tells me I can search for an update then says it was unsuccessful because the server is offline or I'm offline (which I'm clearly not given I'm posting this).

Can anyone help? I've had a search but largely I find unanswered questions or ones that just link to "check your camera is on the approved list" which I've already checked.

Given I've literally just downloaded the programme I can't believe that I have to search for updates!! I had Lightroom 2 and it imported RAW files without any issues. There's no obvious solution being suggested by Lightroom, it's just telling me that files can't be read even though their own literature says my camera and files are supported.

[JP Hess · Accepted solution]

If you just downloaded and installed Lightroom 6, you have installed Lightroom 6.0. The camera you referred to requires at least Lightroom 6.3, which means that you need to install an update. That is a normal process with Lightroom, Adobe does not update the main program installer whenever there is an interim update. The current update available for Lightroom 6 is Lightroom 6.10, and it's available from the following website:

Download Photoshop Lightroom

Click on the Adobe Photoshop Lightroom 6 link on the page and click on the topmost update. That single update will update both Lightroom CC and Lightroom 6.

[JoeKostoss]

If you just downloaded Lightroom, then you most likely have have Version 6.0.  You need Version 6.3 as a minimum for the G5X.  The latest Version is 6.10.  Check for updates in the menu.