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After effects CC 2017 licensing error

New Here ,
Apr 23, 2017 Apr 23, 2017

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Hi, there

I have a serious problem about my After effects.

I could use the program yesterday but I can not today and I don't what happened.

It shows "After effects can't continue: Licensing Error"

"Your subscription entitles you to Chinese Simplified product versions. Pleas verify the language settings in your OS, browser, and software download are set to Chinese Simplified. If you continue to have Installation issues, please contact support."

I can use other products like PS, PR normally so I am really confused right now.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Beginner , Apr 26, 2017 Apr 26, 2017

My PC system is Chinese Traditional so install Chinese Traditional.

Previous Update only this,but can pass Enter can  After effects run.

rr.PNG

This problem in latest update and After effects no working. It's Terrible !!

fdsf.PNG

---My Solution--

Reference:

https://helpx.adobe.com/creative-cloud/help/change-install-language.html

1.uninstall (解除安裝)

工作區域 1.png

2.restart PC (重新開機)

3.creative cloud set (設定adobe的創意雲軟體語系)

工作區域 2.png

工作區域 3.png

4.reinstall AE (重新安裝)

5.restart PC (重新開機)

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Community Expert ,
Apr 23, 2017 Apr 23, 2017

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Use the chat option here:

Contact Customer Care

chat 1.jpgchat 2.jpg

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New Here ,
Apr 23, 2017 Apr 23, 2017

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Hello, I have been having the same issue. Please Help!

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Community Expert ,
Apr 24, 2017 Apr 24, 2017

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Did you try the chat link given in the previous post?

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New Here ,
Apr 24, 2017 Apr 24, 2017

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Not yet, right now I just installed previous version of Ae, then it works. I think it's the latest update's bug.

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New Here ,
Apr 24, 2017 Apr 24, 2017

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I hope adobe can fix the latest update's bug quickly, because of it make my

work have to do once again.

2017-04-24 22:30 GMT+08:00 FirKyle <forums_noreply@adobe.com>:

After effects CC 2017 licensing error created by FirKyle

<https://forums.adobe.com/people/FirKyle> in *Downloading, Installing,

Setting Up* - View the full discussion

<https://forums.adobe.com/message/9474410#9474410>

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Community Beginner ,
Apr 25, 2017 Apr 25, 2017

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I have this problem too.

My work Is already late...

---

aaaa.png

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Adobe Employee ,
Apr 25, 2017 Apr 25, 2017

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Moving this discussion to the Adobe Creative Cloud forum.

時華科技 and 梓匡王9796126 what language do you have your operating system set too?  Have you adjusted the OS language to Chinese Simplified?  Do you then receive the same error?

In addition what language do you have the Adobe Creative Cloud desktop application set to install your Creative Cloud applications in?  The language setting can be found in the preferences of the Creative Cloud desktop app.

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Community Beginner ,
Apr 25, 2017 Apr 25, 2017

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Thank you for the information.

I used  Creative Cloud Preferences English and reinstall.

Receive the same error in Creative Cloud.

I try to open installation site. It's Run.

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New Here ,
Apr 25, 2017 Apr 25, 2017

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update AE today and same problem here

please does anyone know the solution?

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Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

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Thanks for the update 時華科技 but the error is indicating your Creative Cloud membership is for the Chinese Simplified language only.  If you change the language from English to Chinese Simplified, and then reinstall After Effects CC 2017, are you able to install and run the software successfully?  Or do you still receive the message that you need to set the language to Chinese Simplified?

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Community Beginner ,
Apr 26, 2017 Apr 26, 2017

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My PC system is Chinese Traditional so install Chinese Traditional.

Previous Update only this,but can pass Enter can  After effects run.

rr.PNG

This problem in latest update and After effects no working. It's Terrible !!

fdsf.PNG

---My Solution--

Reference:

https://helpx.adobe.com/creative-cloud/help/change-install-language.html

1.uninstall (解除安裝)

工作區域 1.png

2.restart PC (重新開機)

3.creative cloud set (設定adobe的創意雲軟體語系)

工作區域 2.png

工作區域 3.png

4.reinstall AE (重新安裝)

5.restart PC (重新開機)

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Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

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Are you no longer receiving the error after selecting English (International) 時華科技?

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Community Beginner ,
Apr 26, 2017 Apr 26, 2017

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Yes,I no longer receiving the error after selecting English (International).

Thank you.

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Adobe Employee ,
Apr 27, 2017 Apr 27, 2017

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This is wonderful news 時華科技.  Thank you for the update!

For future viewers of this discussion if changing the install language, utilizing the steps in Change the language setting of your Creative Cloud apps​, to English (International) then please contact our support team directly at Contact Customer Care to verify the languages included with your Creative Cloud membership.

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New Here ,
Apr 26, 2017 Apr 26, 2017

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This helps, thank you!

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New Here ,
Apr 26, 2017 Apr 26, 2017

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it helps!   thank a lot!

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New Here ,
May 11, 2017 May 11, 2017

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thanks a lot. it's really useful.

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New Here ,
Apr 25, 2017 Apr 25, 2017

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Same problem here, my mac pro system is Chinese Traditional, but my AE say the Chinese Simplified error too.

BUT PS and Illustrator just goes well...

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New Here ,
Apr 26, 2017 Apr 26, 2017

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same bug...try to reinstall but still not working

driving me crazy....

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New Here ,
Apr 26, 2017 Apr 26, 2017

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same bug!

螢幕快照 2017-04-26 下午11.21.36.png

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New Here ,
Jun 12, 2017 Jun 12, 2017

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Dear Firkyle,

Many thanks for you, sharing your experience!

We got a same bug as well! Our user encountered this problem couple days already,

He tried to reinstall several times still failed got same same error message.

When I read your information sharing and ask him to follow your instructin to it.

He is very happy to told me after 30 minutes, the problem is solved already.

It is a very good solution and really workable! Thank you for your help!

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New Here ,
Jul 22, 2017 Jul 22, 2017

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Totally fixed my problem, thanks a lot!

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New Here ,
Jul 27, 2018 Jul 27, 2018

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我自己找到的解決方法,提供參考 (My another solution)

巴哈姆特文章(Bahamut Forum):https://home.gamer.com.tw/creationDetail.php?sn=4067685

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New Here ,
Jan 11, 2019 Jan 11, 2019

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LATEST

Many Thanksssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss.

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