We have an Adobe Acrobat Pro DC Classic license that won't let me Redact?

[carlc45927140]

Hello,

As the title states our Adobe Acrobat Pro DC Classic 2015.006.30306 edition will not let us redact anything.

Once navigated to Tools > Redact it simply says "This feature is not included in your current Acrobat License"

However, everywhere I read, the Pro edition includes this redacting feature..

What am I missing? This is on windows 7 64-bit if that information is needed.

[kglad]

this worked for a similar problem:

1. Close acrobat

2. open regedit

3. goto HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\Activation

4. change "Disabled" to 1

5. restart acrobat

6. click on activate when the screen pops up

7. restart acrobat

if that fails, restore that registry value.

[carlc45927140]

This was to no success and the changes were reverted..

Can anyone confirm that this licensed version is in fact supposed to have redact capabilities?

[kglad]

i have no problem using redact with acrobat pro dc

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[carlc45927140]

I went to support first, unfortunately they told me to come to the forums as my license was purchased in 2013 and they refused to help due to it being old and un-supported..

[kglad]

you have acrobat dc?

[moved from Installing, Updating, & Subscribing to Acrobat to Editing & Exporting PDFs]

[Doug_Hanna]

Not upset with you - you are a valued customer.

Please keep in mind that most of us out here on the forums are not Adobe employees.  There are a few lurking around, but most of us are general Joe's and Jane's out here to help folks such as yourself.

That being said, in all honesty, support should NOT be sending you to Forums for licensing related issues.  I realize you didn't know that.  And that's OK - my beef is with Support.  Not with you.

On to your opportunity.

Check your Adobe ID & Account to make sure that it is still current and active.  If that's the case - your best bet will be to to unlicensed, completely uninstall, wipe, (reboot) reinstall Acrobat DC, and re-license it.  Then call support if it doesn't work.

If you have a perpetual license for Acrobat XI, and somehow upgraded (without having a current license on account) - that could be where your problems lie.  Again, unlicense, uninstall, all the Acrobat software.  Reboot, then install XI from your installation files (they can be found in your Adobe ID account), and reactivate it.  Do not upgrade if asked.

Why the reboot?  Still necessary (even in Windows 10) to completely unmount DLLs so they can be deleted.

I hope this helps!

If not, chime back with what you did, the results, etc. and we'll do what we can to further assist you.

Thanks

Doug

[Test Screen Name]

Acrobat DC was not sold in 2013.  I think you may have given them license details for an old version that's out of support. Try and find the upgrade to DC, purchased some time from 2015 on.