Can't download a purchased image + returning an image

[annan19493238]

Hi.

I accidentally bought two standard licenses for image 126564007

Could you please cancel one of them? I dont want to lose one of my 10 free monthy licenses for this.

Also, I bought a license but can't download an image. Why is that?

Please help!

Anna

[Brad Lawryk]

What do you mean by can't download an image? Are you getting an error or anything? Is it just one image you are having an issue with?

[Sheena Kaul · Accepted solution]

Hi Anna,

In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

You need to sign out and sign into your account and you will see the free credit.

Regards,

Sheena