I cant login my account

[yutingj92521893]

My keyword and Adobe ID were right. I just can't login.

Why???

[Govardhan.V]

Are you trying to logging  to Adobe website or  Adobe Creative Cloud app?

[yutingj92521893]

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

[yutingj92521893]

Yeah I tried to logging to creative cloud app. But I can't. I changed my keyword three times and it's still not working... the point is I can login on the website. So I was really confused....

[Govardhan.V]

Windows or Mac?

[yutingj92521893]

Mac

[Govardhan.V · Accepted solution]

Quit Adobe Creative Cloud app.

1) Right click on Finder icon and  select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Once you had trashed Opm.db file , try to Sign in and check.

[marks57206]

This shit doesn't work. please have chat support.

Completely worthless...I can't use the software I paid good money for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[KanikaS]

Hi Mark,

We're sorry for the inconvenience!

Could you please let us know what issue are you facing? As you mentioned that you are not being able to use the product, what error do you get?

You may also Contact Customer Care for help and support.

Thanks

Kanika

[john27579236075d]

I mjust signed in and i can't use my account, please any help.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[KanikaS]

Hi, 

In addition to what @kglad mentioned, would you please share more details on what happens when you sign in? 

Do you get an error? Sharing a screen-shot of the issue would also be helpful. 

Thanks 

Kanika 

[Dorin27581909gcb8]

Brucgovn, thanks for the detailed answer. I had the same issue and was able to fix it)))