.MPG import in Premiere Elements 15 but no sound (and no audio track)

[wesleyi91514052]

Hello all,

I have an issue and I hope somebody can help me here.

I have recorded zillion video's from my kids and holidays and now bought the Premiere Elements 15 to start making some nice movies from them.

All short video files are .mpg files. When I import drag/drop these on to the timeline, I get no audiotrack with it. No sound at all.

What needs to be done to be able to drag and drop these and get some audio with it?

It are all short video's from couple of seconds to minutes.

Can anybody help? I'm using Windows 10 and the system is just a few months old.

Maybe download some extra codecs? How and where?

Many thanks!

Kind regards, Wesley

[Ann Bens]

Delete all media cache from preferences. Rename the top folder the footage is in, make new project and try again.

[wesleyi91514052]

Thanks for responding Ann.

I've deleted the cache, renamed the folder the files are in and opened a new project. Imported .mpg file from folder and still no audio track. Same issue.

Any other thoughts?

[Ann Bens]

Upload a short clip for testing.

[wesleyi91514052]

Thanks! It worked!

I should rename the caching folder and replace it somewhere else on the system. Now it works.

However, this morning I openened my project to continue and now I have no sound at all anymore.... The master is showing the green/yellow bars going up and down but I get no output. Also not after rendering and exporting it.

Grrr....

[wesleyi91514052 · Accepted solution]

Changed settings in Audio hardware from settings menu and set input device on No Input.

Now it works again.