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Deleted Premiere Clip projects reappear and duplicate themselves. How do I prevent this from happening?

Community Beginner ,
Apr 18, 2017 Apr 18, 2017

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My problem is not with ALL my projects, but with specific ones.

Whenever I attempt to delete certain projects on my device, they return approximately 1 second after they are deleted. One project specifically will make a copy of itself whenever I delete it, causing me to end up with two projects that cannot be deleted. They are begining to take up a lot of space in the screen where I would normally select which project to work on, and there is more broken, blank projects than there is real projects.

Working with the application is becoming increasingly difficult with all the searching I have to do for my actual projects.

I have tried uninstalling/re-installing the application. Also, this is the only device I have ever installed it on.

My device is an HTC M10 running Android 7.0

Application is Adobe Premiere Clip Version 1.1.2.1161

As you can see in the screenshot, all of these projects ( there are in reality 6 of them, however, only three are visible in this picture ) are blank and are all from the same time. Once deleted, they return immediately.

Screenshot_20170418-023137.png

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correct answers 1 Correct answer

Adobe Employee , May 11, 2017 May 11, 2017

Hi,

The link basically routes you to the page where you can view all the files that you have saved on your cloud space.

You can try to delete the file from there and then check if it syncs back onto your device.

Regards,

Sheena

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Adobe Employee ,
May 01, 2017 May 01, 2017

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Hi Levi,

I apologize for the trouble.

Can you please try to delete the project connecting to a different network and make sure that the project is fully deleted?

You can also make sure that the project disappears from URL: assets.adobe.com

Regards,

Sheena

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Community Beginner ,
May 10, 2017 May 10, 2017

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Unfortunately, the problem persists on any network I use.

It would also be helpful if you could explain the content of the link you provided. As I am uncertain what I am supposed to be doing with the page it redirects me to.

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Adobe Employee ,
May 11, 2017 May 11, 2017

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Hi,

The link basically routes you to the page where you can view all the files that you have saved on your cloud space.

You can try to delete the file from there and then check if it syncs back onto your device.

Regards,

Sheena

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Community Beginner ,
May 15, 2017 May 15, 2017

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Ah, I see. Unfortunately the page tells me there is no activity. I am uncertain if this is important or not.

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