Computer Menu Selections Disappearing When Using InDesign

[mi4p5990]

Hi all,

Over the last week and a half, three times I’ve had all the menus disappear and the screen go wonky. It looks like this:

No menu selections available from top bar.

No menu selections from bottom bar.

Those weird gray/black funny bars across the screen.

All-black pop-ups.

I can typically still move the mouse and try and guess the restart selection and restart the computer. That usually will reset it. 2 of the 3 times I’ve been in InDesign. I just updated that yesterday. Tonight, I was in Chrome when it happened, not InDesign, but had just left InDesign and InDesign was still open.

Any thoughts on what might be causing this?

Thanks!

[Steve Werner]

I'd try restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

[amaarora · Accepted solution]

Hi,

Can you check and let us know if the below workaround worked?

Goto preferences (command+k) and then navigate to GPU performance.

Then turn off the below highlighted preference.

I am assuming that you have an Intel GPU.

Your computer and all other applications including InDesign should now work as before.

-Aman

[mi4p5990]

Hi Aman,

I changed the GPU selections as you suggested and so far the problem has not returned. I'm keeping an eye on it, but so far, so good.

Thanks!

Rachel