Didn't Get the Subscription After Purchasing

[Emily_Shan]

Hello,

My dad tried to buy me the Creative Cloud (For Students and Teachers) with my .edu email and his PayPal. After he purchased the package in the PayPal page, the page crashed, then an Adobe page popped back in, with the price and tax. He didn't get an email from PayPal for purchasing and I didn't get the subscription. So I was wondering if we successfully purchased or not.

Thanks,

Emily

[kglad]

check the account using the same adobe id used to make the purchase, https://accounts.adobe.com

[Emily_Shan]

I checked, multiple times. Anything else I can do?

[kglad]

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

c. you have no subscription, you're not paying for one and you waited, at least, 1 business day

1. sign up for a subscription using a different browser, Creative Cloud pricing and membership plans | Adobe Creative Cloud

2. if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Emily_Shan]

None of those seem to work, the problem is, I don't know if we even successfully purchased or not, because on Adobe ID  it still says "Manage Plan" under "Creative Cloud Free Membership". Sorry for not making it clear.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html