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Premiere Elements 12 won't start

Community Beginner ,
May 02, 2017 May 02, 2017

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My Premier elements 12 will not start. When you click on 'Video editor', New project all I get is the Stripe bar underneath running but nothing else happens and the program will not start.

I have tried reinstalling the program form the DVD but still get the same result.

Please help.

Regards Graham

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correct answers 1 Correct answer

Community Expert , May 02, 2017 May 02, 2017

Is your video driver up to date?

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Community Expert ,
May 02, 2017 May 02, 2017

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Moved to the Premiere Elements Forum.

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Community Expert ,
May 02, 2017 May 02, 2017

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Is your video driver up to date?

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Community Expert ,
May 02, 2017 May 02, 2017

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I'm with Bob. Version 12 had an especially bad conflict with nVidia graphics drivers.

Assuming you've got an nVidia graphics card, go to the nVidia site and ensure you have the latest drivers. This fixes it with most versions of the program -- though, as I've said, version 12 had a particularly tough conflict with the nVidia drivers.

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Community Beginner ,
May 03, 2017 May 03, 2017

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Thank you, I have update my driver and Premier elements 12 is now working.

Thank you all very much

Graham

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New Here ,
Dec 16, 2021 Dec 16, 2021

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I have this problem now (2021). I have installed the latest nVidia driver and it made no difference

 

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Community Expert ,
Dec 16, 2021 Dec 16, 2021

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There are always two "latest" Nvidia drivers.  One is for games and one is for 'studio' work.   If that doesn't work, try picking an older one from the Nvidia sight.  

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New Here ,
Dec 16, 2021 Dec 16, 2021

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Do you have any recommendations as to which version?

 

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Community Expert ,
Dec 17, 2021 Dec 17, 2021

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Trial and error.

Just go down the list.

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New Here ,
Apr 25, 2023 Apr 25, 2023

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i had this problem too and i installed an older nvidia driver, and premiere elements 12 worked again, but windows 10 automatically updated it for me, i can't remember which one worked.

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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but windows 10 automatically updated it for me, i can't remember which one worked.


By @valeria1953

 

Use System Restore and check which driver worked.

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