Open project was cancelled or application was unable to load database for <pathname>

[oranget7]

My pc is installed with Robohelp 3x. Recently I shifted the pc from one room to anther. Now when I attempt to open my existing workable solution, it give me the following message: "Open project was canceled or application was unable to load database for <pathname>". Do I need to call for Robohelp technical support? If yes, can someone provide me the toll free number?

Can someone pls advise?

[Peter Grainge]

See the article on my site Opening Projects.

I am assuming in this scenario the project is on the hard disk.

[oranget7]

The link is not valid. Could you provide me with the correct link?
Yes. It is on my harddisk. I was previously able to open the solution (last week). This week when I tried to open it again, it throws me the message. The only difference I notice is i've shifted my pc.

[Peter Grainge]

The link is valid. I just tested it.

[oranget7]

I clicked on to Robohelp menu > Opening RoboHelp projects
( http://www.grainge.org/menu/pages/authoring/opening/opening_projects.htm) but the link says page cannot be found. Can you provide me with the url?

[Peter Grainge]

When I click the RoboHelp menu and then Opening Projects, the topic opens.

The path is
http://www.grainge.org/pages/authoring/opening/opening_projects.htm

I don't see how you can be getting a different path.

Go to the Home Page of the site please. Does the heading end with a full stop (period)?

[oranget7]

Thanks Peter, managed to get in through the link you've given. I seriously doubt it has anything gotta do with a corrupted project. I have 2 working projects last week but they can no longer be opened this week.

I tried even to created an empty project from scratch. It was created successfully but when I reopen the project, it shows the same error message.

Could there have been other possibilities or ways which I can troubleshoot?

*puzzled*

[Peter Grainge]

I have seen situations where people cannot create a new project but I don't think I have seen it where they can create but immediately not reopen.

It's possible the hard disk took a knock but I would expect that to be more obvious with other programs being affected.

The only other suggestion is to uninstall and reinstall.

X3 is out of support so I don't think Adobe Support will help.

[oranget7]

oh no.... i'm gonna tear my hair!
Anyway, thank you for advice. Appreciate your quick responses. 🙂

[Peter Grainge]

No harm in asking them. Post back if you think there is anything I can help on and if you find a better solution.

See if RH for Word opens. Might fool the elves into letting RH HTML work.