Lightroom Develop Issue

[sl71019848]

When I am in Lightroom and attempt to develop a new photo, my application crashes. I am getting the loading wheel and a black rectangle on the top part of the picture I am working on before it crashes. I have tried to reinstall Lightroom and I have run the application as an administrator and that did not fix the issue. Are there any suggestions on what the problem may be?

Thanks in advance!

[99jon]

Have you tried disabling GPU acceleration? Let us know if that makes a difference.

Go to:

Edit >> Preferences >> Performance (tab)

Lightroom >> Preferences >> Performance (tab) on Mac OS

Uncheck the box “Use Graphics Processor”

Then click OK

[sl71019848]

I actually have tried to do that, but the preferences window stops responding when I click the Use Graphics Processor box.

[99jon · Accepted solution]

It is possible to do it manually if you are happy to go into system files. Go to the following link and scroll to: Still having trouble?

Adobe Lightroom GPU Troubleshooting and FAQ 

[sl71019848]

I was able to follow the instructions to do it manually. It helped fix the problem. Thank you so much I can finally use the new Lightroom now!