Can't Timestamp Air File

[SCloud]

I'm getting the error message from flash builder when I try and push out a time stamped air file.

"Error creating Air file: Could not generate timestamp; Connection reset"

As far as i can tell geotrusts timestamp server is offline.

There is another thread in the adobe animate group that is talking about this issue. I thought it would be helpful to post the issue under the program I was using where I encountered the problem.

Re: Adobe Animate CC. AIR publish – Could not generate timestamp. April 2017

[malik79766761]

Try to set somewhere other timestamp server:

-tsa http://timestamp.digicert.com

[amritag9336052]

Hi,

The issue is fixed with our latest beta release. The default timestamp server has been updated. You may download the beta build from link Download Adobe AIR 26 Beta - Adobe Labs.​

Thanks!

[joshroseca]

I tried the Air 26 beta and I am still getting the timestamp error.

[StonyJung]

I'm Flash Builder 4.6 user.

For about 1 month, I cannot do my job with Flash Builder.

I am so much disappointed with Adobe's late technical support.

When do I get the right solution from you?

Please hurry up !!! Please~~

[KramSurfer2]

Air 26 beta and the latest Adobe Animate CC 2017.2

Does not work.

I've been ignoring to order to meet client needs, but I'm sure this will cost me money in the long run.

Really unacceptable for what is suppose to be a professional piece of software I pay monthly for...

[amritag9336052]

Hi,

Can you please reply with the SDK you are using and how are you replacing the new SDK. Is there any specific scenario where you can reproduce the issue.

Thanks!

[joshroseca]

I am using AIR 26.0.0.93. Installed in c:\Program Files\Adobe\Adobe Animate CC 2017\AIR26.0-Beta. The error occurs everytime on every document I have. I attached a test doc that also fails https://www.dropbox.com/s/yx4ax0vp3k7qwtc/TestAir.fla?dl=0

This is very frustrating, my client is impatient and this problem has been going on for a long time now. Please help!

[amritag9336052]

Hi,

The Animate/Flash Professional doesn't use the default timestamp URL for adt. You may try packaging with the adt packaging command. Follow these steps:

1) Create an intermediate .airi file using Animate/Flash Professional

2) Cd to the path on command terminal where your .airi file is placed

3) Run following command: adt -package -keystore <your certificate> -storetype -target native <your app name>.exe <your airi name>.airi

adt is placed inside the bin folder of the SDK also, you may create a certificate from the Animate's interface if you need one and use the same certificate to package the application.

Adt packaging command help:Refer Adobe AIR * ADT package command​ and  Adobe AIR * Packaging a captive runtime bundle for desktop computers

Thanks!

[joshroseca]

So is this what we have to do each time we create an AIR file from Animate? Is anyone working on fixing it to work as it should?

[amritag9336052]

The respective team is working on the fix. Meanwhile, we suggest you to package the application as mentioned above.

Thanks!

[StonyJung]

Amrita Gangwani

By now, your respective team is working to solve the problem ???

So much times passed away after packaging timestamp server error.

So much disappointed with Adobe's technical problem solving capability.

ANYWAY!!! When can I get the solution?

[amritag9336052]

Hi,

The issue has been fixed in the Animate CC's prerelease build too. Same has been already informed on the forums. Refer: Adobe Animate CC. AIR publish – Could not generate timestamp. April 2017​

Adobe Prerelease

Thanks!

[StonyJung]

Hi Amrita Gangwani

I can not find out any contents about Flex Builder.

Where can I get any information about your fixed item?

[amritag9336052]

For Flash Builder we have rolled out  a new AIRSDK in our beta release with the updated timestamp URL as already mentioned before. Link to beta Download Adobe AIR 26 Beta - Adobe Labs​. To overlay Flex SDK refer Overlay Adobe AIR SDK on Adobe Flex SDK | Adobe Flash Builder​.

Path to SDK folder

Windows: C:\Program Files\Adobe\Adobe Flash Builder 4.7\sdks\4.6.0

Mac : /Applications/Adobe/Adobe Flash Builder 4.7/sdks/4.6.0

[StonyJung]

Hi~ Amrita Gangwani

Thank you very much. The error has been fixed a few minutes ago.

If anyone uses Flex Builder 4.*, refer to this.

1. Airsdk DownLoad (airsdk26beta)

http://labs.adobe.com/downloads/air.html

2. Airsdk Copy & Paste : Flex Builder 4.6 > sdk

Copy all files in downloaded new SDK folder to existing old SDK folder

3. Change namespace (ns)

2017.05.19 added.

Anyone to use new packaged air file has to update manually "Adobe Air SDK 26 beta" - not auto updated.

Maybe beta version can not be auto updated.

This is so critical issue for me because my clients - computer illiterate, have to update Air SDK manually.

[StonyJung]

Hi~ Amrita Gangwani

Another problem was founded out.

New packaged air file could not be installed at the client PC with not updated air sdk - impossible auto update.

And air sdk could not be updated too.

Is it impossible that there is auto air SDK update?

I'm sorry.An error occurred.

This application requires an update of Adobe AIR available on your system.

Review the system requirements of Adobe AIR and update your system accordingly

[Guest]

I have put the latest Airsdk but always the problem

With the latest animatecc from june 2017 version 2017.5 I can publish with horodate is ok 😉

[ConniePun]

Hi Amrita,

I am using Flash Builder to "Export Release Build" with the option "Signed application with captive runtime". I have upgraded to AIR SDK 26.0.0.118, but still having problem with timestamp. Any idea?

[malik79766761]

Did you set in Project Settings that you use that SDK for the project?

[ConniePun]

Yes I have the setting:

<application xmlns="http://ns.adobe.com/air/application/26.0">

Perhaps I am having a network problem at work - because I can build from home, but not when I am in the office.

[ConniePun]

Turns out my old Proxy settings in Flash Builder does not allow me to access the new Timestamp server.

I have modified my settings in Flash Builder ( Windows > Preferences > General > Network Connections ). It is working for me now

[D-SuN]

Same. I've got AIR Beta 2.6 and I still get the timestamp issue.

[RedskyEnvision]

Can you tell us how to create an airi file please?

[RedskyEnvision]

I think that the solution is to install a previous version of Animate...

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