Recent Upgrade and Lr desktop now will not Sync

[chuckymite]

Hi

I recently am having issues syncing LR desktop to mobile since i upgraded this morning (May 3rd 2017).

i have read the forums here and tried everything i have seen but have not had any success.

my desktop says the photos are syncing however nothing shows on the mobile areas. I have loaded up the preferences and it says noting is uploading, tried clearing the data and still not working.

if anyone has some ideas that would be great

thanks

[SeanMcCormack]

Lightroom uses one catalog to sync with mobile, so I'll start by asking if you've changed catalog with the update?

[chuckymite]

I only use one catalog i thought but maybe something changed when i was on the road. ill try this. how do i change the catalogue it is using

[chuckymite]

i changed the catalogues and started a sync on a random one i had and it started to sync so changed them back over and still won't sync with mobile

[greule · Accepted solution]

Hi Andrew, Did I get it right that Lr Desktop is not syncing your photos which you can see within the Lr Mobile app plus on Lr Web (lightroom.adobe.com).

​If so, could you send me a LR Desktop diagnostic log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

​Thanks in advance.

​Guido/ Lr Mobile QE