Hi Customer Support,
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions on my iPAD."
This error message is a result of a several different issues:
- User has installed an Adobe ID on more than one machine ( Answer : YES )
- User has modified the clocks on their computer ( Answer : NO )
- User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID" ( Answer : NO )
- User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer. (Answer : PROBABLY)
Resolution:
Could you help to reset my ADE account so that I could come clean again?
Thank you.
Regards,
Adobe ID: gunners88@hotmail.com
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