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Updated CC apps, now sign up keeps popping up and nothing opens - Mac

New Here ,
Mar 18, 2017 Mar 18, 2017

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Help! I've tried everything I've read that's remotely related to my problem, but nothing works. I'm on El Capitan, and updated all my Creative Cloud applications, but now, whenever I try to launch any of them, this is what happens:

  1. Icon bounces in the dock like it's going to launch;
  2. It is replaced by the "Adobe Sign In Required" pop up window that indicates I have a trial, (I don't, I am a paid subscriber) with a Sign In Now button;
  3. I click the sign in button, It confirms with a "thank you, Creative Cloud will now be licensed for (myemail), click continue to enjoy the software";
  4. I click continue, then - every step I mentioned is repeated once more;
  5. I grow increasingly frustrated.

If anyone has a magical solution, I would be so grateful.... Thank you!

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correct answers 1 Correct answer

Community Expert , Mar 18, 2017 Mar 18, 2017

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Community Expert ,
Mar 18, 2017 Mar 18, 2017

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Participant ,
May 08, 2017 May 08, 2017

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I have tried the steps listed that can be performed in win 10 but they do not work for me and I do not have IE installed nor can I find the opm.db file  so the link page is basically useless to me and this prompting is really getting annoying

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Community Expert ,
May 08, 2017 May 08, 2017

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did you enable viewing of hidden files?

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Participant ,
May 08, 2017 May 08, 2017

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Yes, yes I did

C:\ProgramData\Adobe\OOBE

and no opm.db file.

Note the path difference for win 10 and the path you have posted in the link

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Community Expert ,
May 08, 2017 May 08, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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