• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

After Effects 2017 Crashes after playing video in the time line

New Here ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

OS - 10.11.6 El Capitan

After Effects 2017 14.0

If I create a new project > Import a new video and then add this to the timeline the application will crash when I try to play the video.

The error that i get is:

After Effects Alert

A copy of your project was saved at: /Users/-User/Documents/After Effects Crash.5.aep.

Last log message was: <123145348509696>

<prefetch> <5> RequestPrefetchedFrame frame not in async list!

If I use an existing project, this issue does not occur. Any ideas what could be causing this issue?

I have looked at the audio hardware, cleared the cache but to no avail.

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

Without info about the actual video file this is not much use, but this sounds like a decode or cache issue, so start by flushing your disk caches and make sure the file isn't damaged.

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

Hi Mylenium,

Any video used will have the same issue so not codec related. I have used PRO RES, H264 mov and mp4. I have deleted the cache and this has not helped. I have also used the same files on existing projects and they are fine and cause no issue.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

You might also considering updating to the latest version of AE. You're on 14.0 and the latest version is 14.1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

Hi Szalam,

I was considering that as a last resort incase it is something else that can be done.

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 08, 2017 May 08, 2017

Copy link to clipboard

Copied

Hi SupportP,

Are you still facing crashing issues? Please let us know if you still need help.

Thanks,

Kevin

  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 12, 2018 Feb 12, 2018

Copy link to clipboard

Copied

LATEST

I have same problem as soon as try to play video it crashes last version AE

i9 7980XE win 8.1 Nvidia 1080TI

all drivers up to date all codecs setuped

i can do any grading but cant play video but can scroll through time line

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines