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оплата кредитной картой

Community Beginner ,
May 02, 2017 May 02, 2017

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Нет могу получить ответа на вопрос в чем причина не выполнения платежа за План Creative Cloud для фотографов (годовая) 02.04. 2017 г; платеж был выполнен. Сегодня платеж не выполняется. Служба поддержки не может назвать причину. Сегодня Digital River подтвердил тестовым платежом в размере 3 рубл. что моя банковская карточка актуальна и действует.

Тем не менее ответа на вопрос в чем причина не выполнения платежа я так и не получил.

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correct answers 1 Correct answer

Community Expert , May 04, 2017 May 04, 2017

no one here (on the forums) can answer that because we're not adobe employees and we don't have access to your account.

you must resolve this via your bank, adobe (via chat) and digital river.

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Community Expert ,
May 02, 2017 May 02, 2017

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check with digital river if your payment was denied.

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Community Beginner ,
May 03, 2017 May 03, 2017

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I already contacted Digital River, Inc. Vie received the answer that you need to contact the technical support service of Adobe.

Yesterday 02.05.2017 I was in the chat room of your technical support officer Lokendra But to solve the problem of not being able to pay was not possible due to poor quality of the employee.

Yesterday 02.05. 2017 at 17:51 Moscow time, I received a message from Digital River, Inc. About the payment of RUB 03 This confirms the relevance of my banking card. So once again, please check your payment system for my order. You're lying to me! And do not coax me the true reason for not passing payment.

I also yesterday went to the bank and received official information there were no transactions with my bank card from Adobe Tell the truth what's wrong! It is very strange that such a slow company behaves this way with its customers. A shame!

Dmitry

2 мая 2017 г., в 23:13, kglad <forums_noreply@adobe.com> написал(а):

оплата кредитной картой

created by kglad <https://forums.adobe.com/people/kglad> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/9491422#9491422>

check with digital river if your payment was denied.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9491422#9491422 and clicking ‘Correct’ below the answer

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Community Expert ,
May 03, 2017 May 03, 2017

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i don't work for adobe, and i'm not lying to you.  but i do have a limit for insults, so if you continue to insult me, i'll lock this thread.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Beginner ,
May 04, 2017 May 04, 2017

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2017-05-03 22:24 GMT+03:00 kglad <forums_noreply@adobe.com>:

created by kglad <https://forums.adobe.com/people/kglad> in *Adobe

Creative Cloud* - View the full discussion

<https://forums.adobe.com/message/9493846#9493846>

Good afternoon!

I'm sorry, but since February I can not get an answer to the question of

why my bank card is not being paid. How can you explain the payment on

02.04.2017 was successful but on May 2, 2017 the payment is not performed.

You do not answer this question. There is a reason that you hide and that

means you are not being honest.

Not really you, I had a lot of chats and everyone told me

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Community Expert ,
May 04, 2017 May 04, 2017

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no one here (on the forums) can answer that because we're not adobe employees and we don't have access to your account.

you must resolve this via your bank, adobe (via chat) and digital river.

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Community Beginner ,
May 10, 2017 May 10, 2017

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I received a letter from Adobe on May 4, 2017.

Hello Damitry,

Thank you for contacting Adobe.

I would like to remind you that I have not been able to do this for a long time. If the problem persist, kindly, contact us.

We are closing this case.

If you are still having issues, you can reopen this case within 14 days of the support portal at http://www.adobe.com/go/supportportal, or by contacting us at http://helpx.adobe.com/support .html.

Thank you,

Adobe Support

But this again turned out to be a fraud. Today, I again received a letter to stop the automatic billing for your subscription to the Creative Cloud.

Dear Dmitriy Semenov,

We inform you about the termination of the automatic billing for your subscription to the Creative Cloud. After the expiration of the current subscription, the transition to the free version will be performed.

Subscription Details

Number of original order: 10773861905

Expiry date: May 2, 2017

I've asked for help many times, but I got nothing but promises.

When I applied to the bank, I received official information, there were no transactions to my bank card.

Where should I go?

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Community Expert ,
May 10, 2017 May 10, 2017

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because your subscription has stopped (for over 1 week), you can start a new subscription.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html and ask for a new subscription.

but i would probably use a different credit card, if i were you.

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New Here ,
May 18, 2017 May 18, 2017

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LATEST

Оплата по подписке не принимается и не продолжается, я не хочу указывать новую подписку дабы платить дороже.

Сделайте что нибудь со старой подпиской чтобы ее продолжить.

Подписка снимается 14.05.2017 г (НЕДЕЛИ НЕ ПРОШЛО)

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