I have version 14 and can not open it

[ilana701]

Hi

I bought it last year and now I can not open it

what can I do please?

Thanks

ilana

[Steve Grisetti]

Which program do you have version 14 of? Premiere Elements or Photoshop Elements?

Did it install properly? What happens when you double click the icon?

You say you bought the program last year? Did you only recently install it or did you install it last year and you've only recently tried to open it?

What operating system are you using? Which processor do you have with how much RAM?

The more details we have, the more likely we can help you.

[Dhananjay Sati]

Hi ilana,

Thanks for contacting Adobe forums.

I understand you are not able to open Adobe Elements 14 in your machine.

If you are using a Windows operating system then please follow the following steps:

- Go to location

C:\Program Files (x86)\Common Files\Adobe\

- Rename "SLCache" to "SLCache.old"

- Go to location

C:\ProgramData\Adobe\

-Rename "SLStore" to "SLStore.old"

If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

- Open "Run" command

- Type %ProgramData%  inside Run command

- Hit "Enter"

Open Adobe Elements & give it some time to open (30 seconds approx)

- It should ask you to activate the product

- Sign in with your Adobe ID

- Enter your serial number & activate the product

Hope this helps

Happy Editing

Thanks

Regards

Dhananjay

[ilana701]

Hi Dhananjay

I will try it!

Thanks:)

Ilana