CC INDESIGN 2017 CRASHING MY COMPUTER

[servicec36197540]

Hi,

I'm a creative cloud subscriber and am running indesign on an iMac (late 2015) using Sierra last version.

When I use Indesign, it randomly crashes my computer all the time (even the graphic card displays weird stuffs)

It's pretty much unusable now basically.

Any help would be much appreciated.

Thanks.

Brice.

[Steve Werner]

Try Anshul's solution in this thread (turning off the GPU setting):

Indesign CC 2017 crashing constantly

[servicec36197540]

I did try to turn off the GPU setting but unfortunatly it doesn't work...

[servicec36197540]

I did try to turn off the GPU setting but unfortunatly it doesn't work...

[SanyamTalwar]

Hi,

Please follow the step to clear preference and cache

• InDesign Preference:

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

• InDesign Cache:

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

Regards,

Sanyam Talwar

[wrensauer]

Hi Brice,

Were you able to get InDesign back up and working with Sanyam's suggestion? Let us know if you need further assistance.

Best,

Wren