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Please HELP! Serious scroll issues in Acrobat

New Here ,
May 12, 2017 May 12, 2017

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TLDR: I can't scroll at all using my laptop's trackpad in Acrobat, the keyboard works fine. Please don't ask me to disable my touchscreen as its's an extremely tedious process. I also connected a mouse, the mouse works fine, but in the case I don't have a mouse and need to access PDFs, someone please help. No trolls, thanks. I'm tired of trolls.

When I scroll, it shows the preview window at the side like shuddering up and down? and when scrolling up, I can only scroll one page by one page. Down scrolling is literally impossible. It was working fine yesterday, and for almost a month plus? since I got this laptop. I've restarted my computer, and am going to uninstall, reinstall acrobat.

My computer is a XPS15, 2017 edition.

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Standards and accessibility

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Community Expert ,
May 12, 2017 May 12, 2017

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I, obviously, can't reproduce your problem. I can only suggest... In Preferences -> General try setting the Touch Mode to "Always".

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Community Expert ,
May 13, 2017 May 13, 2017

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Does this issue only effect Acrobat?  Is this behavior constant from file to file? If you have Reader on the machine as well, I would open the same file up to see if it behaves similarly.

My best,

Dave

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