I purchased Photoshop through PayPal but received nothing... [Edited for brevity]

[adilbm]

Hi,

I"m really stressed - I have made my purchase of Photoshop by PayPal.

I can see the payment has been issued in my PayPal history - but I have received nothing from Adobe!

No notification... No subscription... What happens?

Please help me! I need some work to be done this week.

Thanks.

[Edited for brevity by Moderator with mild OCD]

[Eternal Warrior]

Was this for a Creative Cloud purchase?

If so did you provide/create an email address and password as part of your purchase?

If you did.. You should first try logging into Adobe (Adobe ID)  and seeing if in your purchased plan is found under the Plans and Products section.

If this is showing then you should be able to download and install Adobe Creative Cloud (Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial)

After logging in (not just using the trial)... You should be able to download Photoshop directly from the app.

Hope this solves your problems!

Best,

EW

[Eternal Warrior]

It may just be that the notifications from Adobe haven't yet been given, or hit your junk folder or Spam.

Also it could be that Adobe or PayPal (either or) could be trying to verify this payment with your bank if they consider it an unusual purchase.

Let us know if this doesn't get you anywhere and we will try and escalate it and make a member of Adobe Staff aware.

[Test Screen Name]

Just to double check, what was the amount of the payment, and have you made arrangements to pay each month? Was this the Creative Cloud Photography Plan, or something else?

[adilbm]

Yes the creative cloud photography annual plan.

[Eternal Warrior]

Did you try the suggested above?

[adilbm]

I just received a response from the support they told me to allow 24 h for the payment.