When you ask a question you need to provide some basic information
-Forum quick start https://forums.adobe.com/docs/DOC-5601
Mac or Windows, and EXACTLY which version of the operating system?
Recent Mac AND Windows operating systems have been known to cause "odd" problems
Are you using a computer Administrator account with full read/write permission?
Exactly which version of the program do you have that is causing problems?
Did you ever solve this issue? What happened? Which version of After Effects are you running? Have you updated to the most current version? If not, please start by giving us more info. Please let us know how we can help.