Adobe cc After Effect崩溃

[lij18098805]

我打开ae的时候弹出一个对话框，上面写着“After Effects错误：正在发生崩溃。最后记录的消息是：<8048><BEE_WorkQueue><5>BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0”

有谁能帮我解决一下问题，谢谢（目前我比较急着要用ae）

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

[Kevin-Monahan]

Hi LiJ,

Did you ever solve this issue? What happened? Which version of After Effects are you running? Have you updated to the most current version? If not, please start by giving us more info. Please let us know how we can help.

Thanks,
Kevin