Scratch Disk Error

[bicolorine]

Hello,

I'm desperate. Photoshop keeps telling me my scratch disk is full and I can't do anything. I can't copy an image to another file and I can't do many normal operations.

I have already deleted many, many files.

A few details:

• I have a macbook air with 93 GB of free space of 250 total
• I just updated Photoshop

I have searched Google extensively

• I don't have any partitions or additional hard drives.

Any help would be greatly appreciated.

[JJMack]

There was resent  bug in Photoshop where Photoshop kept  filling users  scratch space on some machines.  I believe it has been fixed. Do you have all update installed? Current CC  2017 is version CC 2017.1.1

https://forums.adobe.com/search.jspa?place=%2Fplaces%2F1413024&sort=updatedDesc&q=scratch+full

[bicolorine]

I did update Photoshop to the latest version and tried again with a normal sized file to duplicate one layer and it kept saying scratch disk full.. I nearly emptied my hard drive... I wonder if Photoshop does not purge the scratch disk after an update. I thought about uninstalling photoshop all together and reinstalling but I'm afraid of losing all my presets.

By what I read on the thread it seems it hasn't been fixed

[JamesD95]

A user I work with is having the same issue, or at least a similar issue. Win 7, latest version of PS. When opening a project and clicking on a tool, the message pops up. Or dragging an existing project from the desktop: same thing. The hard drive has 146gb free.

Why is this happening?

[bicolorine · Accepted solution]

Hi,

I got a response from Adobe. They said to Update Photoshop to the latest version and then reset the preferences once.

Preferences in Photoshop

I did that and the problem seems to have gone away.

Hope this helps!