Authorization problem

[robertos45254311]

Hello

I cannot authorize a book bought in Wiley online. ADE user/password are correct. I can read the book if I do not authorize within Adobe but only in a single device.

Thanks

[Nanaky]

You get which error message if you try to authorize ade?

[robertos45254311]

"You can only authorize this device with an Adobe ID not previously used to authorize another device…." (see attachment)

Not tried to authorize in any other device...

[Nanaky]

Windows:

    Close all applications.

    Press WINDOWS + R.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Remove the Adept Folder.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[robertos45254311]

I followed your steps and now I cannot even read the document in the only device where I could read it.

Alternatives?

[Nanaky]

You must ask his reseller for a new file which are linked right with your adobe id.

[maryl50673707]

E_AUTH_NOT_READY

[maryl50673707]

Okay, you've approved it. Now what? I am trying to authorize my computer after downloading Digital Editions 3.0 so that I can purchase - and ready - books in the new ePub3 format. That error message is what I've received for the past 4 days! I've not done this before so am not sure what the protocol is now. Do I wait for someone to get back to me with a solution? Should I try the solution you gave to Roberto in an earlier message? If it doesn't work, how hard is it to put things back the way they were?