InDesign CC15 crashing on startup (Public.dll)

[bobamike]

While working on a file, InDesign crashed. When I went to restart it, I got a Windows (7 Pro) message with the following content:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    InDesign.exe

  Application Version:    12.1.0.56

  Application Timestamp:    58c988ec

  Fault Module Name:    Public.dll

  Fault Module Version:    12.1.0.56

  Fault Module Timestamp:    58c9877a

  Exception Code:    c0000005

  Exception Offset:    0000000000120c52

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    4105

  Additional Information 1:    39e7

  Additional Information 2:    39e71e39fbd77882240b9e7d89ae06a3

  Additional Information 3:    f8a1

  Additional Information 4:    f8a1aa5c4ded473e34572ffc957c4562

I have uninstalled InDesign 15 and reinstalled. I have uninstalled 15 and updated to 17. And I have signed out of CC and signed back in. Nothing works.

Any help would be greatly appreciated!

[Derek Cross]

Tray trashing you InDesign preferences:

Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. You must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow!)

You may have to do it a couple of times before you get the hang of it.

Also try turning off GPU Performance in Preferences.

[bobamike]

Thanks Derek. Before I saw your response, I uninstalled InDesign I went into the user files (C:\Usersusername\AppData\Roaming\Adobe\InDesign) and moved the entire folder to the desktop. I then reinstalled InDesign and that has seemed to work. Although I do have to update all of my preferences.

Thanks for responding!

Mike

[BobLevine]

https://forums.adobe.com/people/Derek+Cross  wrote

Also try turning off GPU Performance in Preferences.

That's a Mac only preference.