Adobe Photoshop Elements 13 Stopped Working

[wentl19766845]

I used Adobe Photoshop Elements 13. When I cropped a photo and clicked the green check icon, the system suddenly stopped working and closed out the program. Please let me know how to fix the problem.

[Peru Bob]

Try updating your video driver directly from the video card manufacturer's site.

[wentl19766845]

It is not a video problem. I could crop a photo in the other program. Only Photoshop Element 13 is not working.

[anweshac54391914]

Try clearing preferences once.

To do so, keep Ctrl+Alt+Shift keys pressed while launching Editor. A dialog will pop up asking to delete settings file? Say yes.

Let us know if issue still persists.

Thanks,
Anwesha

[Peru Bob]

wentl19766845  wrote

It is not a video problem. I could crop a photo in the other program. Only Photoshop Element 13 is not working.

It's worth a try updating or rolling back the video driver.  Just because another program works correctly, it doesn't rule out the fact that Photoshop Elements needs a different video driver to work properly, especially if there was a Windows update.

[wentl19766845]

Hi Anwesha, it still did not work. Is it possible because I updated Java ? Is it something to do with it or not ? If not, how to fix it ? This is really upsetting.

[Dhananjay Sati]

Hi wentl,

Thanks for posting in Adobe forum.

I understand you are facing issue with the crash of Adobe Photoshop Elements.

Can we try the following steps:

- Open "Control Panel"

- Open "Programs & Features"

- Repair the following list of programs

* Microsoft Visual C++ 2012 Redistributable (x64)

* Microsoft Visual C++ 2012 Redistributable (x86)

* Microsoft Visual C++ 2013 Redistributable (x64)

* Microsoft Visual C++ 2013 Redistributable (x86)

* Microsoft Visual C++ 2015 Redistributable (x64)

* Microsoft Visual C++ 2015 Redistributable (x86)

- Restart your machine & check Adobe Elements

Hope this help you

Thanks

Regards

Dhananjay