Lightroom trial version can't get started with Lightroom mobile

[markk99381216]

I've been using the IPad version of Lightroom for a while and have just recently started a trial version of LR. As yet I have not been able to edit a single photo!

When I try to "Get started with Lightroom mobile" I get as far as logging into Adobe Cloud but then I'm faced with a blank page. Occasionally IO get a message that the computer does not appear to be connected to the internet, but it is.

I'm running Windows 10 PRO.

Any help would be appreciated (before the trial runs out!!)

Thanks

Mark

[Tom Hogarty]

Would you mind posting a screenshot of where that blank page appears?

Regards,

Tom Hogarty

[markk99381216]

Hi Tom

Here's the screen grab as requested.

Thanks

[J453]

Try solution 2 of this document: Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

[Tom Hogarty]

What Jeff said.

Regards,

Tom

[markk99381216]

Tried this but failed. Now spends ages trying to connect with the blue and grey squares animation, but does not reach login screen

[J453]

Bummer. Did you happen to restart the whole computer. If not, do that and let me know if it comes back alive. In the meantime, I'll whip up a ticket to have an agent work directly with you.

[markk99381216]

Hi Jeff,  I have tried deleting and restarting before attempting to signing in through Lightroom first and also signing into the cloud first and then Lightroom. No luck with either.

[J453]

Thanks. Let me know if you don't hear from an agent today.

[markk99381216]

No news today. It's now 10:48 PM GMT.

[markk99381216]

Still not heard!