Digital ID not appearing after signing in Adobe Acrobat Pro DC

[akgrimes]

I have a digital ID created, and I can apply it to "most" PDFs. However, from time to time I run into a PDF that lets me go through all of the normal steps ... but the digital ID does not appear on the document after I hit sign and save the document. I can't figure out what is different about these PDFs, or what to do to make them accept/save the digital ID.

I have version 2015.006.30306 Adobe Acrobat Pro DC. 

Thoughts?

[Tariq Dar]

Hi akgrimes,

Sorry for the delay in response.

Is this something you are experiencing: Digital ID does not save between sessions .Try installing the latest update: Adobe - Acrobat : For Windows and check if you still experiencing the issue.

Will be waiting for your response.

-Tariq Dar.

[akgrimes]

Thanks -- I don't have administrator rights. Our software gets updated regularly.

I've just been opening the PDFs that have this issue in Reader and applying a certificate signature.

[Tariq Dar]

Are you still experiencing this issue?

Also, you may check with your IT and ask them to let this application run with Admin rights if the issue still persists.

-Tariq Dar